ITIL/ITSM Consultant – Process Excellence & CSI

Avance Consulting Services; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

A consulting firm based in Cincinnati, OH is seeking a Consultant skilled in ITIL/ITSM processes. The ideal candidate will have a Bachelor's degree and at least 4 years of experience in Information Technology, along with 3 years using Service Now or BMC Remedy. The role requires strong analytical and communication skills, project management experience, and the ability to work in a consulting environment with potential travel. This full-time position offers a dynamic work setting focused on consulting excellence.

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution.
• 4+ years experience in Information Technology.
• 3+ years of experience with Service Now or BMC Remedy or other ITSM tools.

Skills

Knowledge of COBIT

ISO 2000

CMMI

Service Now

BMC Remedy

ITIL process implementation

Agile methodologies/tools

Analytical skills

Communication skills

Planning and Coordination

Project management

Education

Bachelor's degree or foreign equivalent

Tools

Service Now

BMC Remedy

Job description

A consulting firm based in Cincinnati, OH is seeking a Consultant skilled in ITIL/ITSM processes. The ideal candidate will have a Bachelor's degree and at least 4 years of experience in Information Technology, along with 3 years using Service Now or BMC Remedy. The role requires strong analytical and communication skills, project management experience, and the ability to work in a consulting environment with potential travel. This full-time position offers a dynamic work setting focused on consulting excellence.