ITIL V3 , ITSM Suite Cloud Computing Infrastructure (USC,GC)

Sonsoft Inc; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A software development firm is seeking an experienced IT professional with a background in ITIL and ITSM tools. The ideal candidate will have a minimum of 4+ years of experience and a bachelor's degree. Key responsibilities include implementing ITIL processes and participating in project management. This full-time opportunity is open to U.S. citizens and green card holders, and requires a readiness for travel in a consulting environment.

Qualifications

• Minimum of 4+ years overall experience in implementing ITIL.
• At least 3 years of experience with ServiceNow or BMC Remedy.
• Practical experience with ITIL process implementation.

Responsibilities

• Implement ITIL and Enterprise Service Management.
• Drive and work on Continuous Service Improvement projects.
• Participate in project management and coordination.

Skills

ITIL implementation

ServiceNow or BMC Remedy

Agile methodologies

Analytical skills

Communication skills

Education

Bachelor's degree or foreign equivalent

Job description

ITIL V3 , ITSM Suite Cloud Computing Infrastructure (USC,GC)

• Full-time

Sonsoft, Inc. is a USA-based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

• Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
• At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
• Knowledge of the ITIL v3 service life cycle and ITSM best practices
• Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
• Knowledge of technology metrics, scorecard implementation, and project management best practices
• ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
• Knowledge of COBIT, ISO 2000, or CMMI
• Analytical and Communication skills
• Planning and Co-ordination skills
• Experience with project management
• Experience and desire to work in a management consulting environment that requires regular travel
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4-year experience in Information Technology.
• ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
• This is aFull-Time / Permanent job opportunity.
• Only US Citizen, Green Card Holder can apply.
• **All your information will be kept confidential according to EEO guidelines.