Consular Officer / Passport Specialist

AuraOne; United States; À distance; USD 99 000 - 135 000; Plein temps

Résumé du poste

AuraOne seeks an experienced Consular Officer / Passport Specialist operations reviewer to evaluate AI outputs against official workflows and firm guidelines. You will grade tone, escalation logic, and stakeholder alignment on a structured rubric, flagging policy gaps with severity tags and documenting the next steps for training data generation.

Ideal candidates bring direct consular operations experience, strong attention to detail, and the ability to work asynchronously for at least 10 hours

Qualifications

• Direct working experience in consular officer / passport specialist operations on real teams for Consular Officer / Passport Specialist work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsabilités

• Review AI outputs against current consular officer / passport specialist operations workflows, playbooks, and firm policy for Consular Officer / Passport Specialist assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Connaissances

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Consular operations

Description du poste

Category: Enterprise Workflow & Tool Use · Pay: $85 / hr · Location: Remote — US-eligible · Contractor

Consular Officer / Passport Specialist is a remote review track for evaluating AI outputs across consular officer / passport specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Consular Officer / Passport specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current consular officer / passport specialist operations workflows, playbooks, and firm policy for Consular Officer / Passport Specialist assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in consular officer / passport specialist operations on real teams for Consular Officer / Passport Specialist work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real consular officer / passport specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Consular Officer / Passport specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.