Consular Coordinator (Anticipatory)

Global Affairs Canada Locally Engaged Staff Recruitment; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Consulate General of Canada in Dallas is seeking a term Consular Coordinator to support consular and emergency passport services for Canadians in Arkansas, Louisiana, New Mexico, Oklahoma and Texas. The role provides coordination and administrative support for consular cases, reviews documents, maintains files, responds to inquiries and assists Canadians in difficult or sensitive situations.

The successful candidate will liaise with local authorities and service providers, contribute to

Qualifications

• Requires a minimum of a three-year degree or equivalent.
• Proven ability to verify credentials, manage files, and meet deadlines.

Responsibilities

• Coordinate administrative or program activities and review/process documents.
• Manage and track files/cases and respond to client enquiries with guidance and information.
• Provide support in difficult, sensitive, or crisis situations for Canadians.
• Liaise with local authorities and service providers to support consular services.
• Contribute to emergency response and other Consular Program priorities.

Skills

Advanced English

Intermediate French

General Office Procedures

Microsoft Office 365

Education

Three-year degree or higher

Combination of education/training and work experience (3+ years)

Job description

The Consulate General of Canada in Dallas is seeking to staff a term Consular Coordinator position with an end date of August 2028 within the Consular Program. This selection process may also be used to create a pool of qualified candidates to staff similar administrative positions (indeterminate, term, or temporary) that may arise following this selection process.

Working closely with the Senior Consular Officer, the Consular Coordinator supports the effective delivery of consular and emergency passport services to Canadian citizens residing in or travelling within the mission’s territory of Arkansas, Louisiana, New Mexico, Oklahoma and Texas.

The position provides coordination and administrative support for consular cases and passport services, including reviewing and processing documentation, maintaining and following up on cases, responding to client enquiries, and providing information and assistance to Canadians. This includes supporting Canadians facing difficult, complex or sensitive circumstances, such as medical emergencies, arrest or detention, victims of crime or violence, missing persons, children and family situations, urgent financial circumstances, and lost or stolen travel documents.

The Consular Coordinator also supports the day-to-day coordination of consular activities, liaises with local authorities and service providers, and contributes to emergency response and other Consular Program priorities as required.

AREA OF SELECTION:

This selection process is open to applicants who reside in Texas, Oklahoma, or Louisiana, are legally authorized to work in the United States, meet all of the essential qualifications, and submit a complete application by the closing date. Current employees of the Canadian Embassy, Permanent Missions, Consulates General, or Trade Offices in the United States are eligible to apply regardless of their current residence, provided they reside in the Dallas area at the time of appointment.

Please note that The Consulate General of Canada in Dallas does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resumés and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments.

Education

This position requires:

• A minimum of three-year degree from an accredited college or university.

OR

• An acceptable combination of relevant education/training and work experience totaling a minimum of three years.

*Candidates will be required to provide proof of the completion of their education

Language

The following languages and proficiency level are required for this job.

• An advanced proficiency level (reading, writing, comprehension, and speaking) in English.
• An intermediate level (reading, writing, comprehension, and speaking) in French

Experience

In order to perform the duties relevant to this job, the following experience is required:

• Minimum one year of cumulative experience coordinating administrative or program activities, including reviewing and processing documents, managing or tracking files/cases, and working with multiple priorities and deadlines.
• Experience providing direct services to clients experiencing vulnerability, crisis, or other personal difficulties, including responding to enquiries, providing information or guidance, and providing assistance or support in difficult, sensitive and/or complex situations.

*Experience must be within the last five years.

All competencies will be assessed. All competencies must be met prior to appointment.

• Knowledge of General Office Procedures and Practices
• Proficiency in Microsoft Office 365 Suite including Word, Excel, Outlook

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications

• Experience working in a diplomatic mission or intergovernmental organization.
• Knowledge in security and emergency management.
• Experience in consular services or crisis management

OPERATIONAL REQUIREMENTS

• Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Willingness to work overtime on short notice.
• Travel: This position may require limited occasional travel domestically and-or internationally.

CONDITIONS OF EMPLOYMENT

Conditions of employment must be met or complied with before being appointed to a particular position and are to be maintained throughout the employment while being the incumbent of this position.

• Valid work authorization:Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening:Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.

Additional Comments:

Employees currently occupying an at-level position at Canadian missions in the United States are encouraged to apply. Please note that management may consider different staffing approaches, including deployment, based on operational requirements and management discretion.

We offer a competitive salary, generous leave, 12 weeks of paid parental leave and a strong benefits package that includes medical, dental, long-termdisability and a retirement savings plan. Please find a summary of our benefits package and information on employment eligibility at:Jobs at our offices in the United States (international.gc.ca)

Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies. Canada’s strength is diversity and it has played a key role in Canada’s history and development.Because of this, the Consulate General of Canada in Dallas values diversity,equityand inclusion in our workforce.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at [e-mail] to request specialized accommodation(a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an exam by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.

• Please note that the Consulate General of Canada in Dallas does not sponsor work authorizations directly or indirectly.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the Consulate General of Canada in Dallas does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Consulate General of Canada in Dallas, which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.