Construction Tech Solutions Consultant

ITW; Frankfort (KY); Hybrid; USD 80,000 - 105,000; Full time

Job summary

Alpine, an ITW company, seeks a Product Solutions Consultant to help customers adopt, optimize, and expand Alpine software across the construction industry.

The hybrid role blends customer demonstrations, implementation, training, and territory support with translating market needs into product requirements and supporting roadmaps. A trusted advisor to customers and internal teams, the candidate will drive productivity improvements through software-enabled workflows.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, Architecture, Construction Management, Marketing, or a comparable discipline preferred; MBA or advanced product/business training is a plus.
• 3+ years of experience in construction technology, component manufacturing, truss design, software consulting, software implementation, product management, or a related field preferred.
• Ability to travel 50% of the time.
• Experience with technical implementation of software and customer training preferred.
• Experience in the truss, building components, construction, or construction software industry preferred.
• Experience interacting with customers in a service, support, consulting, implementation, sales engineering, or technical advisory capacity.
• Experience contributing to Agile software product development; familiarity with Scrum, SAFe, backlogs, user stories, and release planning preferred.
• Strong organizational, project management, communication, and presentation skills.
• Self-motivated, energetic, independent, results-driven, and able to work autonomously and as part of a cross-functional team.
• Ability to be flexible and adaptable in a changing environment.
• Valid driver license and good driving record required for territory travel.

Responsibilities

• Partner with customers within an assigned territory to help them get the most value from Alpine software and improve business operations.
• Maintain existing customer relationships and support new business opportunities by providing software demonstrations, technical assistance, and subject matter expertise.
• Partner with Sales on customer priorities, prospect evaluations, new account acquisition, and territory growth opportunities.
• Evaluate plant operations to determine how Alpine software can increase productivity, reduce paperwork, and improve workflow efficiency.
• Manage technical implementation projects, including installation coordination, business rule files, training, go-live support, and transition to the Help Desk team.
• Serve as the territory software expert for escalated and higher-level customer requests.
• Introduce customers to new software features, explain release value, and support adoption of enhancements.
• Build rapport and lasting relationships with customer leadership, designers, estimators, production teams, and other key users.
• Translate customer, territory, and market requirements into clear themes, epics, user stories, acceptance criteria, and product enhancement requests.
• Collaborate with Product, Engineering, Support, Marketing, Operations, Sales, and Solutions Delivery to align customer needs with business, quality, and functional goals.
• Partner with technical leads and development teams to clarify scope, priorities, customer impact, and desired outcomes for development cycles.
• Provide detailed specifications, examples, workflow context, and end-user perspective so development teams understand the product vision and customer problem.
• Act as a product ambassador internally and externally by explaining product direction, release value, customer impact, and adoption considerations.
• Support successful product releases by helping validate features, communicate changes, prepare field-facing guidance, and gather post-release feedback.

Skills

Customer Focus

Technical Consulting

Product Thinking

Communication

Building Partnerships

Business Savvy

Decision Making

Adaptability

Team Player

Education

Bachelor's degree in Business/Engineering/CS

MBA or advanced product training

Tools

Scrum

SAFe

Job description

Alpine, an ITW company, seeks a Product Solutions Consultant to help customers adopt, optimize, and expand Alpine software across the construction industry.

The hybrid role blends customer demonstrations, implementation, training, and territory support with translating market needs into product requirements and supporting roadmaps. A trusted advisor to customers and internal teams, the candidate will drive productivity improvements through software-enabled workflows.