Product Solutions Consultant — Drive Adoption & Value

Alpine, an ITW Company; Washington (District of Columbia); Hybrid; USD 80,000 - 105,000; Full time

Job summary

Alpine, an ITW company, is a leading provider of building component software, equipment, and service to component manufacturers. The Product Solutions Consultant is a hybrid role designed to help customers adopt, optimize, and expand Alpine software while representing customer and market needs within the Agile development process.

This role allocates about 70% to software consulting activities—demos, implementation, training, and territory support—and about 30% to product management tasks,

Qualifications

• Bachelor's degree in a relevant field; MBA or advanced product/business training is a plus.
• 3+ years of experience in construction technology, component manufacturing, software consulting, product management, or related fields.
• Willingness to travel up to 50% of the time.
• Experience contributing to Agile software product development; familiarity with Scrum, SAFe, backlogs, user stories, and release planning.

Responsibilities

• Partner with customers within an assigned territory to help them get the most value from Alpine software and improve business operations.
• Maintain existing customer relationships and support new business opportunities by providing software demonstrations, technical assistance, and subject matter expertise.
• Partner with Sales on customer priorities, prospect evaluations, new account acquisition, and territory growth opportunities.
• Evaluate plant operations to determine how Alpine software can increase productivity, reduce paperwork, and improve workflow efficiency.
• Manage technical implementation projects, including installation coordination, business rule files, training, go-live support, and transition to the Help Desk team.
• Serve as the territory software expert for escalated and higher-level customer requests.
• Introduce customers to new software features, explain release value, and support adoption of enhancements.
• Build rapport and lasting relationships with customer leadership, designers, estimators, production teams, and other key users.
• Translate customer, territory, and market requirements into clear themes, epics, user stories, acceptance criteria, and product enhancement requests.
• Collaborate with Product, Engineering, Support, Marketing, Operations, Sales, and Solutions Delivery to align customer needs with business, quality, and functional goals.
• Partner with technical leads and development teams to clarify scope, priorities, customer impact, and desired outcomes for development cycles.
• Provide detailed specifications, examples, workflow context, and end-user perspective so development teams understand the product vision and customer problem.
• Act as a product ambassador internally and externally by explaining product direction, release value, customer impact, and adoption considerations.
• Support successful product releases by helping validate features, communicate changes, prepare field-facing guidance, and gather post-release feedback.

Skills

Customer Focus

Technical Consulting

Product Thinking

Communication

Building Partnerships

Business Savvy

Decision Making

Adaptability

Team Player

Education

Bachelor's degree

MBA or advanced training

Job description

Alpine, an ITW company, is a leading provider of building component software, equipment, and service to component manufacturers. The Product Solutions Consultant is a hybrid role designed to help customers adopt, optimize, and expand Alpine software while representing customer and market needs within the Agile development process.

This role allocates about 70% to software consulting activities—demos, implementation, training, and territory support—and about 30% to product management tasks,