Construction Solutions Specialist – BCP & Dealer Growth

Caterpillar; St. Louis, Milwaukee (MO, WI, KY); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Company vehicle

Cell phone stipend

Relocation assistance

Job summary

Caterpillar’s Building Construction Products team seeks a Customer Solutions Representative to support Fabick, based out of Wisconsin or Missouri. You will drive growth across machine sales, parts, attachments, services, technology, and Customer Value Agreements while strengthening dealer capabilities and customer onboarding.

Responsibilities include delivering the territory business plan, forecasting, and collaborating with cross-functional teams to meet goals.

Qualifications

• Bachelor's degree required or preferred.
• Experience in dealer-facing field or equivalent customer-facing role.
• Strong customer-back mindset with resilience.
• Excellent organizational skills and ability to self-manage time.
• Experience supporting sales growth, dealer capability development, customer onboarding, or commercial programs.
• Experience in machine sales, attachments, parts, services, dealer development, or product support.
• Ability to apply construction industry knowledge to diverse customer and dealer situations.
• Proven ability to build relationships across a matrix organization and influence outcomes.
• Strong communication and interpersonal skills to motivate and drive change.

Responsibilities

• Deliver the annual business plan for the assigned territory including BCP machine, parts, attachment, services, and Customer Value Agreement targets.
• Support variance programs and other actions to grow机器、parts、attachment、services sales.
• Partner with dealer sales, parts, service, product, attachment, and marketing teams to strengthen cross-functional execution.
• Forecast attachments, plan inventory, shape sales strategy, and introduce new attachments.
• Identify opportunities to grow BCP sales and displace competitive offers.
• Develop and promote Customer Value Agreement offers and services commitments.
• Improve dealer sales performance through funnel management and reviews.
• Drive adoption of digital platforms and machine technology (Cat Central, VisionLink, shop.cat.com, parts.cat.com).
• Visit customers regularly to understand needs, gather insights, present solutions, and resolve issues.
• Share Voice of Customer and Voice of Dealer insights with Sales Support, product groups, and internal stakeholders.

Skills

Customer focus

Industry knowledge

Decision making

Effective communications

Negotiating

Relationship management

Education

Bachelor's degree

Job description

Caterpillar’s Building Construction Products team seeks a Customer Solutions Representative to support Fabick, based out of Wisconsin or Missouri. You will drive growth across machine sales, parts, attachments, services, technology, and Customer Value Agreements while strengthening dealer capabilities and customer onboarding.

Responsibilities include delivering the territory business plan, forecasting, and collaborating with cross-functional teams to meet goals.