Construction Software Implementation Manager

Knowify; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Knowify is looking for a Customer Success Manager – Implementation to guide customers in utilizing our construction management software. This role requires real-world construction experience and the ability to solve complex operational problems.

The successful candidate will manage the onboarding of new customers, collaborate with various stakeholders, and provide consultation to enhance their operational processes. Join Knowify and be part of a dynamic and team-oriented environment focused on improving construction workflows.

Qualifications

• Experience working in the construction industry, ideally for a trade or specialty contractor.
• Experience in a customer-facing role within construction software companies.
• Ability to manage multiple customer implementations or projects.
• Strong understanding of construction business processes.

Responsibilities

• Manage the implementation and onboarding process for new customers.
• Develop understanding of customer’s business and technology.
• Help configure Knowify based on operational workflows.
• Identify risks to implementation and ensure successful adoption.
• Provide feedback for improvement on implementation methodology.

Skills

Construction industry experience

Consultative skills

Strong communication skills

Problem-solving skills

Education

BA/BS or equivalent professional experience

Tools

QuickBooks Online

Job description

Knowify is looking for a Customer Success Manager – Implementation to guide customers in utilizing our construction management software. This role requires real-world construction experience and the ability to solve complex operational problems.

The successful candidate will manage the onboarding of new customers, collaborate with various stakeholders, and provide consultation to enhance their operational processes. Join Knowify and be part of a dynamic and team-oriented environment focused on improving construction workflows.