Field-First Construction Tech Success Manager

Track3D; United States; On-site; USD 90,000 - 125,000; Full time

Job summary

Track3D in the United States is seeking a Customer Success Manager with lived construction site experience to help contractors unlock the value of Track3D's software on real projects. You’ll work from the field to the C‑suite, drive ROI, and ensure users realize measurable business outcomes beyond simple logins.

You’ll own a portfolio of customers, onboard new sites quickly, develop internal champions, monitor account health, and lead Quarterly Business Reviews.

Qualifications

• 5+ years in construction or construction tech with customer-facing experience.
• Proactive in driving value realization for clients.

Responsibilities

• Own a portfolio of construction customers and drive measurable ROI.
• Onboard new projects and ensure quick first value.
• Build trusted relationships from field to C-suite.
• Monitor account health and lead retention efforts.
• Lead Executive Business Reviews and growth opportunities.

Skills

Construction industry experience

Client relationship management

Communication skills

Travel readiness

Education

Bachelor's degree or equivalent in construction management, civil engineering, architecture, or related field

Tools

Procore

Autodesk Construction Cloud

Fieldwire

PlanGrid

Bluebeam

Revit

Job description

Track3D in the United States is seeking a Customer Success Manager with lived construction site experience to help contractors unlock the value of Track3D's software on real projects. You’ll work from the field to the C‑suite, drive ROI, and ensure users realize measurable business outcomes beyond simple logins.

You’ll own a portfolio of customers, onboard new sites quickly, develop internal champions, monitor account health, and lead Quarterly Business Reviews.