Construction Service Analyst

Gregory-Poole-Equipment-Company; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Gregory Poole Equipment Company in Raleigh, NC, is seeking an administrative professional to open and close work orders, monitor emails and calls, and ensure standardized processes across branches. You will work closely with the Service Department, coordinate with Warranty, and travel to branch locations as needed.

The role emphasizes data accuracy, time entry, records management in WebXtender and Ceridian Time Pro, and customer communications.

Qualifications

• Two years of experience in an administrative-related role.
• Strong written and verbal communication skills.
• PC literate with basic accounting knowledge.
• Technical aptitude and ability to multitask.

Responsibilities

• Open, maintain, and close work orders for Service Operations.
• Review customer accounts and related data.
• Process invoices and purchase orders.
• Update time and vacation records in systems.
• Assist with reports and departmental projects.

Skills

Administrative support

Customer service

Data entry

Tools

WebXtender

Ceridian Time Pro

Job description

Job Description

Posted Monday, August 31, 2026 at 4:00 AM

PRIMARY FUNCTION:

This position will be responsible for opening Work Orders, adding Segments, and closing Work Orders. This person will monitor e-mails, phone calls, and messages from all Construction branches to support the daily operations of the Service Departments. Set procedures will be incorporated to provide Standardized Processes for all branches. This person will also be cross-trained with Warranty Analysts and work closely in the same department.

ESSENTIAL DUTIES:

• Open, maintain, and close work orders for Service Operations. Review and verify the following information:
  • Customer account
  • Component codes
  • Warranty status
  • PM
  • Standard Jobs
  • Service Letters
  • Contract / TM&R
  • Credit Check
  • Technical Information
  • SOS History
  • Transfers of parts/labor
  • Outside purchases
  • Documentation in WebXtender
  • Time Accuracy
• Codes approve and receive purchase orders. Reviews outside purchases to work orders and PMs. Maintains files.
• Process CAT Access invoices
• Closely monitor machine work orders and contact the service department with any modifications that are needed
• Handle some customer credit and journal entries
• Preparation of reports and memos
• Coordinate work order information for the Warranty Department
• Travel to branch locations
• Logs time on the computer
• Updates computer records for vacation/sick/personal business leave on Ceridian Time Pro
• Receives and distributes mail
• Transmits information via facsimile, personal messenger, email, etc.
• Answers telephone and routes calls to appropriate personnel. Ensures excellent customer relations by resolving telephone or direct requests, issues, or concerns
• Assists Manager and others with projects as needed

MINIMUM REQUIREMENTS:

Education:

Work Experience:

Two years of working experience in a similar administrative-related position.

Physical:

Must be able to clearly communicate to others, especially in group facilitating and in writing.

Must be able to use a PC for long periods.

Other:

Good verbal and composition skills. Accounting knowledge. Computer literate. Technical aptitude.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.