Construction Service Lead — Customer Care

Interior Specialists, Inc; West Sacramento (CA); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Flexible time off

Job summary

Interior Logic Group, Inc. in West Sacramento, CA is seeking a Customer Service Supervisor to lead the Customer Care team, ensuring builder and homeowner concerns are resolved promptly and projects meet total satisfaction.

You will oversee scheduling for technicians and contractors, manage claims and warranty processes, and drive process improvements across departments to enhance service quality and operational efficiency.

Qualifications

• High school diploma or GED required.
• 1 year of experience in customer service, construction services, or related field preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle builder and homeowner requests with timely, professional resolution.
• Oversee claims processing and warranty procedures.
• Inspect and diagnose product/installation issues with documentation and follow-up.
• Coordinate scheduling for technicians and contractors; manage cross-functional communication.
• Lead and train Customer Care Associates to improve performance.
• Perform root cause analyses and drive process improvements.

Skills

Customer service

Leadership

Bilingual (English/Spanish)

MS Office

Education

High school diploma or GED

Tools

SAP

MS Office

Job description

Interior Logic Group, Inc. in West Sacramento, CA is seeking a Customer Service Supervisor to lead the Customer Care team, ensuring builder and homeowner concerns are resolved promptly and projects meet total satisfaction.

You will oversee scheduling for technicians and contractors, manage claims and warranty processes, and drive process improvements across departments to enhance service quality and operational efficiency.