Construction Customer Care Supervisor

Interior Logic Group, Inc.; West Sacramento (CA); On-site; USD 68,000 - 70,000; Full time

Job summary

Interior Logic Group, Inc. is seeking a Customer Service Supervisor to lead the Customer Care team, ensure prompt resolution of builder and homeowner concerns, and drive service excellence in operations. The role focuses on adherence to SLAs and SOPs while coordinating cross-department efforts.

The supervisor will oversee scheduling, issue diagnosis, escalation handling, and performance metrics, promoting accountability and quality service for homeowners and builders.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in customer service, construction services, or related field.

Responsibilities

• Lead and guide the Customer Care team to meet SLAs and SOPs.
• Oversee scheduling for technicians and contractors to ensure timely service.
• Inspect and diagnose issues, document actions, and follow up.
• Handle escalations and drive continuous improvement across departments.
• Manage billing, cost analysis, and PO processes.

Skills

Communication

Leadership

Problem solving

Time management

Customer service

Interpersonal skills

Adaptability

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Interior Logic Group, Inc. is seeking a Customer Service Supervisor to lead the Customer Care team, ensure prompt resolution of builder and homeowner concerns, and drive service excellence in operations. The role focuses on adherence to SLAs and SOPs while coordinating cross-department efforts.

The supervisor will oversee scheduling, issue diagnosis, escalation handling, and performance metrics, promoting accountability and quality service for homeowners and builders.