Onsite Customer Care Supervisor: Lead Service Excellence

Interior Logic Group; West Sacramento (CA); On-site; USD 68,000 - 70,000; Full time

Job summary

Interior Logic Group seeks a Customer Service Supervisor to lead the Customer Care team onsite in West Sacramento, CA, ensuring prompt resolution of builder and homeowner concerns and adherence to company standards and SLA targets.

The role oversees service operations, scheduling of technicians/contractors, and cross-department coordination to drive service excellence and efficiency. Strong communication and leadership are essential for success in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of applicable experience in customer service, construction services, or a related field.

Responsibilities

• Handle builder and homeowner requests with timely, professional resolution.
• Oversee claims process in accordance with warranty procedures.
• Inspect and diagnose product and installation issues with accurate documentation.
• Diffuse escalated situations and communicate with homeowners/builders to resolve conflicts.
• Manage scheduling for technicians and independent contractors to ensure timely service appointments.
• Identify recurring issues and work with teams to implement corrective measures.
• Coordinate with outside trades to facilitate efficient repairs and service completion.
• Oversee billing, cost analysis, and PO management within warranty processes.

Job description

Interior Logic Group seeks a Customer Service Supervisor to lead the Customer Care team onsite in West Sacramento, CA, ensuring prompt resolution of builder and homeowner concerns and adherence to company standards and SLA targets.

The role oversees service operations, scheduling of technicians/contractors, and cross-department coordination to drive service excellence and efficiency. Strong communication and leadership are essential for success in this fast-paced environment.