Construction Office Coordinator & Client Services

Crouse Concrete LLC; Lititz (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Team events

Holiday bonuses

Job summary

Crouse Concrete LLC in Lititz, PA is seeking an organized Administrative Assistant to handle customer calls, schedule estimators, manage permits, invoices, and records in JobTread. This role supports the office team and ensures projects move smoothly.

Ideal candidates have experience in administrative roles, can stay calm under pressure, and are proficient in coordinating between customers and field staff, with a Monday–Friday schedule.

Qualifications

• Administrative experience required; construction or permitting experience is a plus.
• Strong customer service skills with the ability to remain calm, direct, and kind under pressure.
• Able to work Monday to Friday 8am-4pm.
• Proficiency with JobTread preferred, but not required.

Responsibilities

• Answer customer calls and emails and guide them on next steps.
• Schedule estimators and update customers on project timelines.
• Follow up with customers after estimates to answer questions and keep communication moving.
• Submit permits and track township requirements to keep projects moving.
• Send invoices and follow up with customers for reviews.
• Keep customer and project records accurate and organized in JobTread.
• Support the office team with general administrative tasks.

Skills

Administrative experience

Customer service

Attendance on-site M-F 8-4

JobTread proficiency

Tools

JobTread

Job description

Crouse Concrete LLC in Lititz, PA is seeking an organized Administrative Assistant to handle customer calls, schedule estimators, manage permits, invoices, and records in JobTread. This role supports the office team and ensures projects move smoothly.

Ideal candidates have experience in administrative roles, can stay calm under pressure, and are proficient in coordinating between customers and field staff, with a Monday–Friday schedule.