Office Assistant

Crouse Concrete LLC; Lititz (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Team events

Holiday bonuses

Job summary

Crouse Concrete LLC in Lititz, PA is seeking an organized Administrative Assistant to handle customer calls, schedule estimators, manage permits, invoices, and records in JobTread. This role supports the office team and ensures projects move smoothly.

Ideal candidates have experience in administrative roles, can stay calm under pressure, and are proficient in coordinating between customers and field staff, with a Monday–Friday schedule.

Qualifications

• Administrative experience required; construction or permitting experience is a plus.
• Strong customer service skills with the ability to remain calm, direct, and kind under pressure.
• Able to work Monday to Friday 8am-4pm.
• Proficiency with JobTread preferred, but not required.

Responsibilities

• Answer customer calls and emails and guide them on next steps.
• Schedule estimators and update customers on project timelines.
• Follow up with customers after estimates to answer questions and keep communication moving.
• Submit permits and track township requirements to keep projects moving.
• Send invoices and follow up with customers for reviews.
• Keep customer and project records accurate and organized in JobTread.
• Support the office team with general administrative tasks.

Skills

Administrative experience

Customer service

Attendance on-site M-F 8-4

JobTread proficiency

Tools

JobTread

Job description

You’re the type of person who keeps things organized and moving forward. You know how to stay calm and kind under pressure, whether you’re handling a challenging customer or juggling multiple tasks. You always communicate respectfully, but you’re willing to be direct when needed. You prefer clear guidelines over strict guardrails — you know when to stick to how things are usually done and when it’s right to flex so a customer gets what they need.

At Crouse Concrete, we care about doing great work – and being a great place to work. We deliver high-quality concrete work across residential, commercial, decorative, and outdoor living projects. Our team shows up with integrity, communicates honestly, and treats people and their property with respect. We don’t cut corners — we invest in training, stay current with the latest techniques, and bring a team mindset to every job site.

If this sounds like a team you’d like to be a part of, let's connect!

Responsibilities:

• Answer customer calls and emails and guide them on next steps
• Schedule estimators and update customers on project timelines
• Follow up with customers after estimates to answer questions and keep communication moving
• Submit permits and track township requirements to keep projects moving
• Send invoices and follow up with customers for reviews
• Keep customer and project records accurate and organized in JobTread
• Support the office team with general administrative tasks

Qualifications:

• Administrative experience required; construction or permitting experience is a plus
• Strong customer service skills with the ability to remain calm, direct, and kind under pressure
• Able to work Monday to Friday 8am-4pm
• Proficiency with JobTread preferred, but not required

What we bring to the table:

• Paid Time Off for Holidays
• Retirement Plan with 3% Employer Match
• Team Events including Family Members
• Christmas Gifts and Bonuses

What you bring to the table:

• Tenacity: You take ownership of tasks and see them through, making sure nothing falls through the cracks.
• Organization: You keep multiple moving pieces in order so the team and customers always know what’s next.
• Adaptability: You can switch between tasks without missing a beat. You’re comfortable shifting between tasks to support the team and customers.
• Service Mindset: You know great service means providing solutions and leaving people with confidence in the team, even when conversations are tough.

Related Skills/Experience: Administrative Assistant, Office Assistant, Office Coordinator, Office Admin, Permitting, Permit Coordinator, Construction Admin, QuickBooks Online