Construction Materials Customer Success Pro

Convoy Supply Inc; Spokane Valley (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plans

Employee referral bonuses

Training and development

Job summary

Convoy Supply Inc. in Spokane Valley is seeking a Customer Service Specialist to manage orders, quotes, and returns and to coordinate deliveries with the operations team. You will educate customers on products and assist with procurement in a fast-paced setting.

Responsibilities include generating purchase orders, logging payments, and maintaining accurate records while delivering friendly, efficient service to our customers, suppliers, and team members.

Qualifications

• Experience assisting customers with product procurement in building supply or construction industry.
• Ability to respond quickly and accurately to inquiries in a fast-paced environment.
• Strong decision making and initiative.
• Excellent attention to detail and organized work style.
• English fluency; Spanish is a plus.

Responsibilities

• Process customer transactions such as orders, quotes, and returns.
• Coordinate delivery or pickup with the operations team.
• Educate customers on products and applications.
• Generate and confirm purchase orders with suppliers.
• Log sales and payments, and follow related accounting procedures.
• Participate in warehouse material inventory.

Skills

Customer service

Problem solving

Communication skills

Organizational skills

Team player

English proficiency

Job description

Convoy Supply Inc. in Spokane Valley is seeking a Customer Service Specialist to manage orders, quotes, and returns and to coordinate deliveries with the operations team. You will educate customers on products and assist with procurement in a fast-paced setting.

Responsibilities include generating purchase orders, logging payments, and maintaining accurate records while delivering friendly, efficient service to our customers, suppliers, and team members.