Construction Materials Customer Advisor

Convoy Supply Inc; Kent, Northern (WA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

EAP & Telemedicine

Retirement plans

Referral bonuses

Training & development

Paid time off

Disability coverage

Overtime

Job summary

Convoy Supply Inc. in Kent, WA, is seeking a Customer Service Specialist to support customers with orders, quotes, and product information.

You will collaborate with the operations team to coordinate deliveries and returns, educate customers on items, and log transactions accurately. Ideal candidates have experience in building supply or construction industries, excellent English communication, strong organization, and teamwork.

Qualifications

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detail
• Must be a respectful team player
• Excellent communication skills in English, spoken Spanish is an asset

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Skills

Customer service

Communication

Problem solving

Team player

Attention to detail

Job description

Convoy Supply Inc. in Kent, WA, is seeking a Customer Service Specialist to support customers with orders, quotes, and product information.

You will collaborate with the operations team to coordinate deliveries and returns, educate customers on items, and log transactions accurately. Ideal candidates have experience in building supply or construction industries, excellent English communication, strong organization, and teamwork.