Construction Materials Customer Service Specialist

Convoy Supply Inc; Lynnwood (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programs

Retirement saving plans

Employee referral bonuses

Paid training and development

Paid time off

Short- and Long-term disability

Overtime available

Job summary

Convoy Supply Inc. seeks a Customer Service Specialist in Lynnwood to help ensure timely, accurate delivery of building materials. You will interact with customers, process orders, and coordinate with operations to move products to sites safely and on schedule.

The role emphasizes strong communication, problem-solving, and teamwork. Prior experience in building supply is preferred; bilingual English/Spanish is a plus, with a focus on service excellence and safety compliance.

Qualifications

• Experience assisting customers with product procurement in building supply/construction.
• Strong communication and problem-solving skills in a fast-paced environment.
• Organized, detail-focused, and able to work well in a team.

Responsibilities

• Process customer transactions such as orders, quotes, and/or returns.
• Coordinate delivery and/or pick up of customer orders with the operations team.
• Educate customers on different products and their applications.
• Generate, place, and confirm purchase orders with suppliers.
• Receive payment for merchandise or services sold and log sales; follow procedures.
• Participate in the physical inventory of warehouse materials.

Skills

Customer service

Communication

Problem solving

Detail oriented

Team player

Spanish (asset)

Job description

Convoy Supply Inc. seeks a Customer Service Specialist in Lynnwood to help ensure timely, accurate delivery of building materials. You will interact with customers, process orders, and coordinate with operations to move products to sites safely and on schedule.

The role emphasizes strong communication, problem-solving, and teamwork. Prior experience in building supply is preferred; bilingual English/Spanish is a plus, with a focus on service excellence and safety compliance.