Service Writer

Socket.dev; Columbus (OH); On-site; USD 2,686,000 - 4,133,000; Full time

Benefits offered by this job

Monthly Family Dinner Night

Competitive compensation

Full medical, dental, vision coverage

Generous PTO + holidays

401(k) + company match

Tool and boot reimbursements

Gym membership stipend + wellness

Job summary

EquipmentShare in Columbus, OH is seeking a Service Writer to schedule rentals and maintain exceptional customer service. You will write damage work orders, coordinate parts, and bill work orders while supporting the service manager in daily operations.

The role offers a Monday–Friday schedule, potential overtime after 40 hours, and a chance to extend your career in a safety‑driven, tech‑forward company. You’ll help guide customers through the rental process and grow the customer base.

Qualifications

• Great listener focused on solving customers' problems
• Skilled at building and maintaining customer relationships through the rental process
• Strong interpersonal and problem-solving abilities

Responsibilities

• Write customer damage work orders, order parts and bill work orders.
• Assist the service manager to manage customer damage and internal work orders.
• Respond to inbound leads and guide customers through the Rental process.
• Expand customer base by building relationships with contractors and principals.
• Maintain and nurture existing customer relationships for high service levels.
• Promptly respond to and resolve customer inquiries, requests, or complaints.

Skills

Active listening

Relationship building

Interpersonal skills

Problem solving

Education

High School diploma or equivalent

Job description

Build the Future with Us — EquipmentShare is Hiring a Service Writer

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Service Writer at our rental facility in Columbus, OH, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers.

Salary range: $19.50-30/hr. Factors including past experience and location may affect final compensation rate.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

• Write customer damage work orders, order parts and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Develop new sales strategies and techniques to increase our market share and improve our customer experience

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities:

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
• You have strong interpersonal and problem-solving skills
• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Education and Experience:

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent

Physical Requirements:

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.