Construction Defect Claims Unit Manager

North American Risk Services (NARS); Kansas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage from day one

Generous PTO

Robust 401(k) plan

Remote work option

Job summary

North American Risk Services (NARS) invites a results-driven Claims Unit Manager, specializing in Construction Defect, to join remotely and lead a team of 5–8 claims professionals. You will oversee caseloads, enforce standards, and drive audits while maintaining client confidentiality and service excellence.

Ideal candidates have 7+ years of claims and litigation experience, 2+ years in supervision, applicable designations, and a Florida or other jurisdictional license.

Qualifications

• 7+ years of overall claims and litigation experience.
• Experience supervising a claims team is preferred.
• Professional licenses or designations show commitment to the field.

Responsibilities

• Supervise unit of 5–8 claims professionals and their caseloads.
• Ensure adherence to file handling standards and audits.
• Lead with a service-oriented culture and continuous improvement.
• Provide leadership to achieve key business goals and maintain client confidentiality.
• Collaborate with QA to meet company objectives and respond to appeals.

Skills

Leadership

Team supervision

Communication

Compliance

Education

High School Diploma or equivalent

2-year degree or higher preferred

Claims designation (AIC, ARM, CPCU, SCLA or other)

Licensing - Florida or other jurisdictional license

Job description

Description

Remote Opportunity | Exceptional Benefits from Day One

Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from home and a competitive benefits package that supports your well-being and growth.

Description

Remote Opportunity | Exceptional Benefits from Day One

Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from home and a competitive benefits package that supports your well-being and growth.

What We Offer:

• Comprehensive Health Coverage – Medical, Dental & Vision (Effective Day One)
• Generous Paid Time Off
• Robust 401(k) Plan
• And So Much More!
  
  

Essential Duties and Responsibilities:

• Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.
• Adhere to all file handling standards, company best practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.
• Demonstrate a strong commitment to the mission and values of the organization.
• Maintain strict confidentiality of client, company, and personnel information.
• Works closely with Quality Assurance to ensure company objectives are met.
• Review and respond to claim appeals and grievances, investigate, and respond to complaints.
• Adhere to company policy and procedures.
• Lead and manage by example to promote culture of service and continuous improvement.
• Provide leadership to achieve key business goals.
• Assign accountability for desired outcomes and hold adjusters to required dates.
• Communicate clearly and provide adequate direction.
• Track trends by program and unit – know the team’s claims when a client asks.
• Know the Team’s Clients and be able to confidently discuss their claims.
• Effectively manage corrective action processes in accordance with Human Resource guidelines.
  
  

Qualification Requirements:

Education / Licensing:

• High School Diploma or equivalent required, 2-year degree or higher preferred.
• Requires 7 + years of overall claims and litigation experience, preferably in the line of business being handled.
• Preferred 2+ years Claims Supervisory experience or similar/related experience in the appropriate field.
• Claims designation (AIC,ARM,CPCU, SCLA or other industry related) preferred.
• Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.