Claims Team Manager - Construction Defect

CRC Group; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Job summary

CRC Group is seeking a Claims Senior Supervisor to oversee a claims team, ensuring adherence to company guidelines and service standards in handling construction defect claims.

The role requires strong leadership, regulatory knowledge, and the ability to optimize workflows while mentoring staff and driving performance across multiple lines of business.

Qualifications

• Bachelor’s degree in insurance, business administration, or a related field.
• 5+ years of claims handling experience with at least 2 years in a supervisory or team lead role.
• Proven track record managing complex and high-severity claims across multiple lines of business.

Responsibilities

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and elevate as necessary.
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreement.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

Skills

Leadership

Claims investigation

Regulatory compliance

Data analysis

Communication

Negotiation

Process improvement

Staff development

Team management

Education

Bachelor’s degree in insurance, business administration, or related field

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description:

THE CLAIMS SENIOR SUPERVISOR

The Claims Senior Supervisor oversees the daily operations of a claims team, ensuring adherence to company guidelines, industry regulations, and service standards. This role manages Construction Defect claims, provides technical expertise, develops staff capabilities, and drives efficient claims resolution to achieve business objectives and maintain a high level of customer satisfaction.

KEY RESPONSIBILITIES

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and elevate as necessary.
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreement.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in insurance, business administration, or a related field, or equivalent work experience.
• 5 or more years of claims handling experience with at least 2 years in a supervisory or team lead role.
• Proven track record managing complex and high-severity claims across multiple lines of business.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATIONS / LICENSES / REGISTRATIONS

• State adjuster license where required or ability to obtain within specified timeframe.
• Professional insurance certification (e.g., CPCU, AIC) preferred.

FUNCTIONAL SKILLS

• Claims investigation and analysis
• Regulatory compliance knowledge
• Leadership and people management
• Conflict resolution and decision-making
• Communication and negotiation proficiency
• Data analysis and reporting
• Process improvement and workflow management
• Customer service orientation

GENERAL DESCRIPTION OF AVAILABLE BENEFITS FOR ELIGIBLE EMPLOYEES OF CRC GROUP

At CRC Group, we’re committed to supporting every aspect of teammates’ well‑being - physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We’re a dynamic team dedicated to innovation, collaboration, and excellence.

WHY CRC GROUP?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward‑thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

WHO WE’RE LOOKING FOR

We seek passionate individuals who thrive in a fast‑paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.