Construction Defect Claims Unit Manager

North American Risk Services Inc.; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan

Job summary

North American Risk Services Inc. is seeking a Claims Unit Manager focused on Construction Defect, with remote work options. Lead a team of 5-8 claims professionals, ensure compliance with audits, and maintain confidentiality while driving service excellence.

You will mentor staff, manage workflows, and coordinate with Quality Assurance to meet client expectations and regulatory requirements. Prior claims supervision and licensure readiness are preferred.

Qualifications

• 7+ years of overall claims and litigation experience, preferably in the line of business handled.
• Preferred 2+ years Claims Supervisory experience or similar/related experience.
• Claims designation (AIC, ARM, CPCU, SCLA or other industry related) preferred.
• Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.

Responsibilities

• Supervise a unit of 5-8 claims personnel and manage their caseloads.
• Ensure file handling standards and audits are met; draft internal/external emails and LLRs.
• Demonstrate commitment to mission and confidentiality of information.
• Coordinate with Quality Assurance to meet company objectives.
• Review claims appeals/grievances and investigate complaints.
• Enforce company policies and promote service-oriented culture.
• Provide leadership to achieve key business goals and guide timely outcomes.

Skills

Supervisory experience

Leadership

Written communication

Regulatory compliance

Confidentiality

Education

High School Diploma

2-year degree preferred

Florida Adjuster license

Job description

Remote Opportunity | Exceptional Benefits from Day One

Join a dynamic team as a Claims Unit Manager specializing in Construction Defect. We offer work from home and a competitive benefits package that supports your well-being and growth.

What We Offer:

• Comprehensive Health Coverage – Medical, Dental & Vision (Effective Day One)
• Generous Paid Time Off
• Robust 401(k) Plan
• And So Much More!

Essential Duties and Responsibilities:

• Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.
• Adhere to all file handling standards, company best practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.
• Demonstrate a strong commitment to the mission and values of the organization.
• Maintain strict confidentiality of client, company, and personnel information.
• Works closely with Quality Assurance to ensure company objectives are met.
• Review and respond to claim appeals and grievances, investigate, and respond to complaints.
• Adhere to company policy and procedures.
• Lead and manage by example to promote culture of service and continuous improvement.
• Provide leadership to achieve key business goals.
• Assign accountability for desired outcomes and hold adjusters to required dates.
• Communicate clearly and provide adequate direction.
• Track trends by program and unit – know the team’s claims when a client asks.
• Know the Team’s Clients and be able to confidently discuss their claims.
• Effectively manage corrective action processes in accordance with Human Resource guidelines.

Qualification Requirements:

Education / Licensing:

• High School Diploma or equivalent required, 2-year degree or higher preferred.
• Requires 7 + years of overall claims and litigation experience, preferably in the line of business being handled.
• Preferred 2+ years Claims Supervisory experience or similar/related experience in the appropriate field.
• Claims designation (AIC,ARM,CPCU, SCLA or other industry related) preferred.
• Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.