Construction Defect Claims Leader

CRC Group; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) plan with company match

Paid time off

Restricted stock units

Deferred compensation

Job summary

CRC Group in the United States is seeking a Claims Senior Supervisor to manage a team of claims adjusters and specialists, ensuring adherence to guidelines and service standards.

The role requires a Bachelor's degree in a related field, 5+ years of claims handling with at least 2 years in supervision, and a track record managing complex claims. You will lead investigations, mentor staff, and drive process improvements while maintaining client satisfaction.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years in claims handling with at least 2 years in supervision.
• Proven experience managing complex, high-severity claims.

Responsibilities

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and upscale as necessary
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

Skills

Leadership

Claims oversight

Regulatory compliance

Data analysis

Communication

Education

Bachelor's degree in insurance, business administration, or related field

5+ years claims handling experience

2+ years supervisory experience

Job description

CRC Group in the United States is seeking a Claims Senior Supervisor to manage a team of claims adjusters and specialists, ensuring adherence to guidelines and service standards.

The role requires a Bachelor's degree in a related field, 5+ years of claims handling with at least 2 years in supervision, and a track record managing complex claims. You will lead investigations, mentor staff, and drive process improvements while maintaining client satisfaction.