Senior Construction Defect Claims Lead

CRC Group; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

CRC Group seeks a Senior Claims Specialist to manage moderately complex commercial general liability construction defect claims in the United States. You will investigate, evaluate, and resolve claims in line with guidelines, review coverage, and negotiate settlements with claimants and attorneys.

Responsibilities include documenting claims, collaborating with underwriting, legal, and finance teams, and flagging fraud or litigation risks while delivering transparent, compliant service to clients.

Qualifications

• Bachelor’s degree in Insurance, Business Administration, or related field, or equivalent work experience.
• 3–5 years of experience handling insurance claims within the property and casualty or specialty lines industry.
• Experience interpreting policy language, coverage analysis, and managing claim negotiations.

Responsibilities

• Investigate, evaluate, and resolve moderately complex claims in accordance with company guidelines and applicable laws.
• Review policy coverage and determine exposure based on contract terms and legal precedents.
• Negotiate fair and timely settlements with claimants, attorneys, and third-party representatives.
• Provide accurate and timely updates to internal systems and maintain complete documentation of claim files.
• Collaborate with underwriting, legal, and finance teams to ensure alignment and risk mitigation.
• Identify and escalation potential fraud or litigation risks as appropriate.
• Deliver quality customer service by maintaining open communication and providing explanations of coverage decisions.

Skills

Analytical skills

Investigation

Negotiation

MS Office

Claims systems

Education

Bachelor’s degree in Insurance or related field

Job description

CRC Group seeks a Senior Claims Specialist to manage moderately complex commercial general liability construction defect claims in the United States. You will investigate, evaluate, and resolve claims in line with guidelines, review coverage, and negotiate settlements with claimants and attorneys.

Responsibilities include documenting claims, collaborating with underwriting, legal, and finance teams, and flagging fraud or litigation risks while delivering transparent, compliant service to clients.