Claims Team Manager - Construction Defect

CRC Group; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) plan with company match

Paid time off

Restricted stock units

Deferred compensation

Job summary

CRC Group in the United States is seeking a Claims Senior Supervisor to manage a team of claims adjusters and specialists, ensuring adherence to guidelines and service standards.

The role requires a Bachelor's degree in a related field, 5+ years of claims handling with at least 2 years in supervision, and a track record managing complex claims. You will lead investigations, mentor staff, and drive process improvements while maintaining client satisfaction.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years in claims handling with at least 2 years in supervision.
• Proven experience managing complex, high-severity claims.

Responsibilities

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and upscale as necessary
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

Skills

Leadership

Claims oversight

Regulatory compliance

Data analysis

Communication

Education

Bachelor's degree in insurance, business administration, or related field

5+ years claims handling experience

2+ years supervisory experience

Job description

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Claims Senior Supervisor oversees the daily operations of a claims team, ensuring adherence to company guidelines, industry regulations, and service standards. This role manages Construction Defect claims, provides technical expertise, develops staff capabilities, and drives efficient claims resolution to achieve business objectives and maintain a high level of customer satisfaction.

KEY RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met.
• Review and approve coverage analysis on claims within delegated authority and upscale as necessary
• Provide technical guidance, coaching, and mentorship to team members to enhance proficiency and support career development.
• Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements.
• Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities.
• Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling.
• Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives.
• Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in insurance, business administration, or a related field, or equivalent work experience.
• 5 or more years of claims handling experience with at least 2 years in a supervisory or team lead role.
• Proven track record managing complex and high-severity claims across multiple lines of business.

CERTIFICATIONS / LICENSES / REGISTRATIONS

• State adjuster license where required or ability to obtain within specified timeframe .
• Professional insurance certification (e.g., CPCU, AIC) preferred.

FUNCTIONAL SKILLS

• Claims investigation and analysis
• Regulatory compliance knowledge
• Leadership and people management
• Conflict resolution and decision-making
• Communication and negotiation proficiency
• Data analysis and reporting
• Process improvement and workflow management
• Customer service orientation

General Description of Available Benefits for Eligible Employees of CRC Group:

• eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance
• tax-advantaged savings accounts
• a 401(k) plan with company match
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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