Onsite Customer Success Specialist (Manufacturing & ERP)

Nelson Global Products Inc.; Dewey Corners (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Nelson Global in Wisconsin is seeking a dedicated Customer Service Coordinator to oversee customer relationships, delivery processes, and order management at the plant. As the primary contact for customers, you will ensure high satisfaction and coordinate with internal teams to meet commitments and protect operational goals.

Key duties include handling inquiries about order status and pricing, reviewing purchase orders, managing ERP/EDI workflows, and collaborating with operations to resolve

Qualifications

• Must have strong customer service experience in manufacturing or distribution.
• ERP system experience is required.
• Excellent communication and problem-solving abilities.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Strong organization and time-management skills are essential.

Responsibilities

• Provide first class service to internal and external customers.
• Review and process orders, forecasts, and portal activities.
• Respond to inquiries about order status, pricing, shipping, and disputes.
• Coordinate with operations on pricing, delivery and escalation needs.
• Ensure timely issue resolution and follow-up with customers and accounts.

Skills

Customer service

MS Office Suite

Time management

Attention to detail

Communication

Education

High School Diploma or GED

Tools

ERP system

Job description

Nelson Global in Wisconsin is seeking a dedicated Customer Service Coordinator to oversee customer relationships, delivery processes, and order management at the plant. As the primary contact for customers, you will ensure high satisfaction and coordinate with internal teams to meet commitments and protect operational goals.

Key duties include handling inquiries about order status and pricing, reviewing purchase orders, managing ERP/EDI workflows, and collaborating with operations to resolve