Construction Customer Success Lead - Adoption & ROI

Buildots; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer-m

Paid time off

Stock options

Hybrid working arrangement

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Voluntary life insurance

Disability coverage

Job summary

Buildots is seeking a Construction Customer Success Manager to drive adoption and ROI across on-site projects in Dallas. You will own onboarding for project teams, train on-site users, and ensure data is embedded into daily workflows to maximize system value.

You’ll collaborate with product and delivery teams, capture wins and feedback, and advocate for customers within the company. This role requires strong communication, stakeholder management, and a willingness to travel 30–50%.

Qualifications

• 5+ years as construction professional (site-based roles such as PM, Superintendent, or Project Engineer).
• Ability to manage change and adapt strategies; escalate issues when needed.
• Proven stakeholder management skills, including working with senior and junior team members.
• Thrives in a fast-paced startup with multiple priorities and detail-oriented delivery.
• Proactive, independent, end-to-end ownership of customers; creative solutions.
• Excellent written and verbal communication; explain complex concepts clearly.
• Willingness to travel 30–50%.

Responsibilities

• Provide strategic advisory services to maximize customers’ adoption, implementation, and ROI from Buildots across multiple construction projects.
• Lead the relationship with project champions to ensure they are supported and act as the customer voice among internal pods.
• Onboard new users; drive seamless adoption of the technology and train on-site users.
• Gain insights from data and feedback to inform the product roadmap and features.
• Collaborate with the customer success team to shape delivery and create/update playbooks.

Skills

Stakeholder management

Change management

Communication

Self-learning

Travel readiness

Project management

Job description

Buildots is seeking a Construction Customer Success Manager to drive adoption and ROI across on-site projects in Dallas. You will own onboarding for project teams, train on-site users, and ensure data is embedded into daily workflows to maximize system value.

You’ll collaborate with product and delivery teams, capture wins and feedback, and advocate for customers within the company. This role requires strong communication, stakeholder management, and a willingness to travel 30–50%.