Hybrid Construction Success Lead

Buildots; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with 4% employer match

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program (EAP)

Commuter benefits

Pet insurance

Voluntary life insurance

Disability coverage

Job summary

Buildots is seeking a Construction Customer Success Manager in New York. You will onboard project teams, drive product adoption, and coordinate with product and delivery teams to maximize ROI for multiple construction projects.

The role requires strong stakeholder management, change management, and hands-on client engagement on-site as needed. You’ll collaborate with project champions, provide training to on-site users, and ensure the Buildots digital twin is embedded into daily workflows.

Qualifications

• 5+ years of experience as a construction professional, preferably site based (e.g., Project Manager, Superintendent, Project Engineer).
• Proven stakeholder management and networking skills with senior/junior staff interaction.
• Ability to thrive in a fast-paced startup environment with multiple priorities.

Responsibilities

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI across multiple construction projects.
• Lead relationships with project champions and act as the customer voice within internal pods.
• Oversee onboarding of new users and drive seamless on-site adoption and training.
• Gather insights from data and feedback to inform the product roadmap and features.
• Help shape delivery playbooks and ensure ongoing customer success delivery.

Skills

Construction experience

Stakeholder management

Change management

Onboarding and training

Excellent communication

Travel readiness

Job description

Buildots is seeking a Construction Customer Success Manager in New York. You will onboard project teams, drive product adoption, and coordinate with product and delivery teams to maximize ROI for multiple construction projects.

The role requires strong stakeholder management, change management, and hands-on client engagement on-site as needed. You’ll collaborate with project champions, provide training to on-site users, and ensure the Buildots digital twin is embedded into daily workflows.