Hybrid Construction Success Manager: Adoption & ROI

Buildots; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) retirement plan with 4% employer match

Paid time off

Stock-option grants

Hybrid working arrangement

Employee Assistance Program

Voluntary life insurance

Voluntary short-term & long-term disability coverage

Job summary

Buildots is seeking a Customer Success Manager to ensure successful delivery of its advanced construction intelligence platform. The role focuses on onboarding users, maximizing adoption, and acting as the customer voice within the organization.

The ideal candidate will have over 5 years of experience in construction and will thrive in a startup environment. Responsibilities include managing relationships with clients, providing strategic advisory services, and supporting product improvement based on user feedback.

This position offers a hybrid working arrangement and several benefits like 401(k) retirement plan with employer match, paid time off, stock option grants, and an Employee Assistance Program.

Qualifications

• 5+ years of experience as a construction professional, preferably site based.
• Proven stakeholder management with examples of working with senior positions.
• Excellent written and verbal communication skills.

Responsibilities

• Provide strategic advisory services to maximize customers' adoption.
• Lead relationships with project champions and ensure customer voice is heard.
• Manage onboarding and training of new users effectively.

Skills

Stakeholder management

Networking skills

Change management

Job description

Buildots is seeking a Customer Success Manager to ensure successful delivery of its advanced construction intelligence platform. The role focuses on onboarding users, maximizing adoption, and acting as the customer voice within the organization.

The ideal candidate will have over 5 years of experience in construction and will thrive in a startup environment. Responsibilities include managing relationships with clients, providing strategic advisory services, and supporting product improvement based on user feedback.

This position offers a hybrid working arrangement and several benefits like 401(k) retirement plan with employer match, paid time off, stock option grants, and an Employee Assistance Program.