Construction Customer Care & Scheduling Specialist

Reeds Plumbing Heating Excavating & Air LLC; Springfield (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Reeds Plumbing Heating Excavating & Air LLC in Springfield, MO is seeking a dependable call center professional to deliver excellent customer service, answer inquiries, schedule service visits, and support daily office tasks.

The role requires strong Excel skills, ability to multi-task in a fast-paced construction environment, and clear communication across departments to ensure timely, accurate service delivery.

Qualifications

• Strong analytical and critical thinking abilities.
• Ability to work in a fast-paced environment and adjust to changing priorities.
• Excellent verbal and written communication across all levels.

Responsibilities

• Answer inbound calls, emails, and live chats professionally with a cheerful demeanor.
• Schedule service visits and assist with daily office tasks to keep operations running smoothly.
• Maintain customer database with accurate, real-time notes and billing details.
• Create custom reports in Excel to support operations.
• Coordinate with dispatch to schedule calls using specialized software and optimize technician routing.
• Follow up on outstanding estimates and assist with job scheduling and auditing.
• Report service issues promptly to leadership for rapid resolution.

Skills

Analytical thinking

Multi-tasking

Customer-service focus

Communication skills

Team player

Excel proficiency

Adaptability

Tools

Excel

ServiceTitan

Job description

Reeds Plumbing Heating Excavating & Air LLC in Springfield, MO is seeking a dependable call center professional to deliver excellent customer service, answer inquiries, schedule service visits, and support daily office tasks.

The role requires strong Excel skills, ability to multi-task in a fast-paced construction environment, and clear communication across departments to ensure timely, accurate service delivery.