Construction CSM — Growth, Renewal & Success

SmartBarrel, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

401(k)

Health, dental & vision insurance

Flexible schedule

Paid time off

Professional development assistance

Stock option eligibility

Growth opportunities

Job summary

SmartBarrel, Inc. is seeking a Customer Success Manager to nurture long-term relationships with a portfolio of customers and drive ongoing value from our products and services.

You will connect with executives and stakeholders, answer client questions, and identify new business opportunities within existing accounts. Travel across North America will be required to visit sites and showcase shared wins.

Qualifications

• 3+ years of experience in customer success, key account management, or sales account management in the industry.
• Construction industry experience required.
• Strong knowledge of marketing strategies, channels, and branding.
• Growth mindset with ability to improve, simplify and scale processes.
• Proficiency with HubSpot CRM.
• Excellent relationship building, listening, negotiation, and presentation skills.
• Bachelor’s degree in business administration, sales or related field.
• Proven ability to juggle multiple account projects with attention to detail.

Responsibilities

• Develop strong relationships with customers, connecting with key executives and stakeholders.
• Answer client queries and identify new business opportunities within existing clients.
• Ensure clients are satisfied and engaged with the product and services.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Collaborate with the sales team to identify new sales opportunities.
• Negotiate agreements and renewals with current clients.
• Serve as a liaison between customer success and product development.
• Coordinate customer site visits across North America.

Skills

Customer success

Key account management

Relationship building

Negotiation

Presentation skills

Growth mindset

Education

Bachelor's degree in Business Administration

Sales or related field

Tools

HubSpot

Job description

SmartBarrel, Inc. is seeking a Customer Success Manager to nurture long-term relationships with a portfolio of customers and drive ongoing value from our products and services.

You will connect with executives and stakeholders, answer client questions, and identify new business opportunities within existing accounts. Travel across North America will be required to visit sites and showcase shared wins.