Construction Collections Specialist - Cash Flow & Liens

Pella Corporation; Geneva (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pella Corporation seeks a detail-oriented Collections Coordinator to manage a diverse portfolio of customer accounts and lead delinquency processes. You will partner with sales, finance, and contractors to optimize cash flow and reduce risk while maintaining strong customer relationships.

The role emphasizes lien coordination, accurate documentation, and timely communication to resolve issues and protect company collections performance.

Qualifications

• 2+ years of collections experience.
• Experience in a distributor, dealer, or construction-related environment.
• Strong understanding of collection principles, account reconciliation, and customer account management.
• Knowledge of construction industry lien practices and state regulations.
• Proficiency with Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Excellent written and verbal communication skills.
• Strong customer service mindset with professional handling of difficult conversations.
• Ability to prioritize multiple responsibilities and meet deadlines.

Responsibilities

• Manage an assigned portfolio of customer accounts and oversee collection activities through the delinquency timeline.
• Reduce past-due balances and support company cash flow objectives.
• Partner with internal teams to meet and improve DSOs.
• Evaluate account activity and credit exposure to minimize bad debt risk.
• Collaborate with customers to establish and manage payment arrangements.
• Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies.
• Conduct account reconciliations and maintain accurate financial records.
• Lead weekly delinquency review meetings and recommend collection strategies.
• Monitor lien timelines and coordinate required notices per state requirements.
• Prepare lien waivers and other payment-related documentation.
• Ensure customer payments are accurately posted with cash applications teams.
• Maintain thorough documentation of account activity and follow-up actions.
• Communicate professionally with customers, sales teams, leadership, and cross-functional partners.

Skills

Collections experience

Customer relationship management

Communication skills

Problem solving

Attention to detail

Time management

Education

Associate degree in Accounting/Finance/Business

NACM certification (preferred)

Tools

Excel

Oracle

Great Plains

Outlook

PowerPoint

Job description

Pella Corporation seeks a detail-oriented Collections Coordinator to manage a diverse portfolio of customer accounts and lead delinquency processes. You will partner with sales, finance, and contractors to optimize cash flow and reduce risk while maintaining strong customer relationships.

The role emphasizes lien coordination, accurate documentation, and timely communication to resolve issues and protect company collections performance.