Strategic Collections Specialist

Automatic Data Processing, Inc.; High Point (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Compensation

Insurance (medical, dental, vision)

401(k) / 401(k) matching

Profit sharing

10 Paid Holidays

Vacation/ PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Collections Specialist to monitor aging and cash receipts, contact customers for payment, and resolve billing disputes. The role involves negotiating payment plans and assisting customers with invoicing and electronic payment setup.

Ideal candidates have 1–3 years in collections or AR, strong communication skills, and familiarity with MS Office and accounting software.

Qualifications

• Must be dependable, a good listener, and personable with good communication skills for direct customer contact.
• Maintain strong verbal communication and calm negotiation tactics under pressure.
• Must perform accurate work in a timely manner following established policies.
• Ability to understand and follow oral and written instructions.
• Familiarity with Microsoft Office (Excel functions including formulas and VLOOKUP’s) and automated accounting or collection software.
• Able to multitask and shift priorities based on deadlines.

Responsibilities

• Monitor aging and cash receipt reports to identify overdue invoices and delinquent balances.
• Contact customers via phone, email, or mail to request payment on overdue amounts.
• Resolve disputes by researching and correcting billing errors with internal departments.
• Maintain log of promised payments and schedule follow-ups with account holders.
• Assist customers with web portal setup and electronic payment processing.
• Provide invoice copies and account balance statements to customers.
• Oversee accounts receivable aging reports and cash receipt monitoring.

Skills

Clear communication

Active listening

Calm negotiation

Teamwork

Education

High School Diploma or Equivalent

Associate or Bachelor's in business/finance/accounting

Tools

Sales Force

Great Plains

Microsoft Office (Excel, including formulas and VLOOKUP)

Job description

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Collections Specialist to monitor aging and cash receipts, contact customers for payment, and resolve billing disputes. The role involves negotiating payment plans and assisting customers with invoicing and electronic payment setup.

Ideal candidates have 1–3 years in collections or AR, strong communication skills, and familiarity with MS Office and accounting software.