Collections Coordinator

Pella Corporation; Geneva (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pella Corporation seeks a detail-oriented Collections Coordinator to manage a diverse portfolio of customer accounts and lead delinquency processes. You will partner with sales, finance, and contractors to optimize cash flow and reduce risk while maintaining strong customer relationships.

The role emphasizes lien coordination, accurate documentation, and timely communication to resolve issues and protect company collections performance.

Qualifications

• 2+ years of collections experience.
• Experience in a distributor, dealer, or construction-related environment.
• Strong understanding of collection principles, account reconciliation, and customer account management.
• Knowledge of construction industry lien practices and state regulations.
• Proficiency with Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Excellent written and verbal communication skills.
• Strong customer service mindset with professional handling of difficult conversations.
• Ability to prioritize multiple responsibilities and meet deadlines.

Responsibilities

• Manage an assigned portfolio of customer accounts and oversee collection activities through the delinquency timeline.
• Reduce past-due balances and support company cash flow objectives.
• Partner with internal teams to meet and improve DSOs.
• Evaluate account activity and credit exposure to minimize bad debt risk.
• Collaborate with customers to establish and manage payment arrangements.
• Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies.
• Conduct account reconciliations and maintain accurate financial records.
• Lead weekly delinquency review meetings and recommend collection strategies.
• Monitor lien timelines and coordinate required notices per state requirements.
• Prepare lien waivers and other payment-related documentation.
• Ensure customer payments are accurately posted with cash applications teams.
• Maintain thorough documentation of account activity and follow-up actions.
• Communicate professionally with customers, sales teams, leadership, and cross-functional partners.

Skills

Collections experience

Customer relationship management

Communication skills

Problem solving

Attention to detail

Time management

Education

Associate degree in Accounting/Finance/Business

NACM certification (preferred)

Tools

Excel

Oracle

Great Plains

Outlook

PowerPoint

Job description

Join a team where your expertise makes a direct impact on customer relationships and business success.

We are seeking a detail-oriented and customer-focused Collections Coordinator to manage a portfolio of customer accounts, helping ensure timely payment of outstanding balances while maintaining strong business relationships. In this role, you will leverage your knowledge of collections practices, account reconciliation, and construction industry lien processes to support cash flow goals, reduce risk, and deliver exceptional customer service.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about building positive customer partnerships, we'd love to hear from you.

What You'll Do

• Manage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline.
• Utilize effective collection strategies to reduce past-due balances and support company cash flow objectives.
• Partner with internal teams to meet and improve Days Sales Outstanding (DSO) goals.
• Evaluate account activity and credit exposure to help minimize bad debt risk.
• Collaborate with customers to establish and manage payment arrangements when needed.
• Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies.
• Conduct account reconciliations and maintain accurate financial records.
• Lead weekly delinquency review meetings and recommend collection strategies.
• Monitor lien timelines and coordinate required notices in accordance with state-specific requirements.
• Prepare lien waivers, letters of direction, satisfaction requests, and other payment-related documentation.
• Work closely with cash applications teams to ensure customer payments are accurately posted.
• Maintain thorough documentation of account activity, collection efforts, and follow-up actions.
• Communicate professionally with customers, sales teams, leadership, and cross-functional partners to drive issue resolution.

What You Bring:

Required Qualifications

• 2+ years of collections experience.
• Experience working within a distributor, dealer, or construction-related environment.
• Strong understanding of collection principles, account reconciliation, and customer account management.
• Knowledge of construction industry lien practices and applicable state regulations.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong customer service mindset with the ability to navigate difficult conversations professionally.
• Demonstrated ability to prioritize multiple responsibilities and meet deadlines.

Preferred Qualifications

• Certification through NACM or another recognized credit management program.
• Associate degree in Accounting, Finance, Business, or a related field.
• Experience with ERP or accounting systems such as Oracle or Great Plains.

What Will Make You Successful:

• Strong analytical and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Ability to build trust and maintain positive relationships with customers and colleagues.
• Self-motivated and proactive approach to work.
• Ability to investigate issues, resolve conflicts, and drive outcomes that balance customer needs with business objectives.
• Strong financial aptitude and comfort working with data, spreadsheets, and accounting information.