Construction Client Advocate & Insurance Specialist

WTW; Birmingham (AL); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Health & Welfare benefits

Paid time off

Job summary

Willis Towers Watson is seeking a North America Construction ACA to manage client engagement and renewal execution with a focus on delivering high-quality service. You will work closely with a Client Advocate and Client Specialist to coordinate service delivery and leverage resources for tailored client solutions.

The role requires 5+ years of P&C insurance experience in a client-facing capacity, strong relationship and negotiation skills, and the ability to drive complex conversations.

Qualifications

• 5+ years of commercial Property & Casualty insurance knowledge in a client-facing role.
• Ability to apply knowledge of coverage forms to analyze program design and gaps.
• Interpret, analyze, and present analytical models as needed.
• Leverage internal/external relationships to tailor resources for clients.
• Negotiate to drive concessions while preserving client relationships.
• Demonstrate business acumen and knowledge of market strategies.
• Understand renewal end-to-end process and ownership.
• Excellent verbal and written communication; capable of handling complex conversations.
• Manage daily assignments, mentoring, and collaboration with a Client Specialist.
• Be receptive to feedback and show problem-solving skills.
• Support the Client Advocate in delivering projects and guiding teams.
• Strong project management for large, complex initiatives.
• Proficient with MS Office; comfortable with online tools.
• Maintain P&C broker license and complete CE activities.
• Insurance designations (CPCU, ARM, CIC, CRIS, CRM) preferred.

Responsibilities

• Deliver high-quality service to clients and support insurance program execution.
• Lead day-to-day client engagement, renewal execution, and service coordination.
• Collaborate with Client Advocate and Client Specialist on deliverables and key delivery areas.
• Build and maintain client relationships while coordinating with internal and external stakeholders.

Skills

Relationship management

Negotiation

Project management

Analytical thinking

Communication skills

Tools

Microsoft Office

Job description

Willis Towers Watson is seeking a North America Construction ACA to manage client engagement and renewal execution with a focus on delivering high-quality service. You will work closely with a Client Advocate and Client Specialist to coordinate service delivery and leverage resources for tailored client solutions.

The role requires 5+ years of P&C insurance experience in a client-facing capacity, strong relationship and negotiation skills, and the ability to drive complex conversations.