Constituent Services Specialist — Impactful Support

Oregon Department of Justice; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation and sick leave

11 paid holidays a year

Excellent benefits package

SEIU representation

Job summary

The Oregon Department of Justice Division of Child Support is seeking an organized, detail-oriented Constituent Services Support Specialist (Office Specialist 2) in Salem to support our Constituent Liaisons, program managers and staff, and parents. The role blends independent work with teamwork and requires meticulous data handling and customer service mindset.

Responsibilities include routing inquiries, processing records, preparing documents, scheduling meetings, and maintaining filing systems

Qualifications

• Strong attention to detail and organizational skills.
• Able to communicate clearly, both verbally and in writing.
• Ability to work collaboratively and independently while maintaining confidentiality.

Responsibilities

• Serve as primary point of phone contact for the Constituent Services team.
• Screen phone calls for routing and information.
• Access and narrate computerized child support files.
• Monitor Constituent Services email inbox and route work.
• Track emails, grievances, complaints, public records requests, and other work.
• Gather and assemble information for team discussions.
• Initiate billing and process payment for public records requests.
• Prepare data custodian lists, documents, and tracking for litigation holds.
• Update team information, files, procedures, and manuals.
• Schedule appointments and prepare meeting materials; take minutes.
• Maintain filing systems and calendars.
• Perform data entry and generate reports.
• Receive and process daily mail and provide reception coverage.

Skills

Attention to detail

Organized

Oral & written communication

Teamwork

Confidentiality

Customer service

Multi-line phones

Notary (preferred)

Education

Associate’s degree

General clerical experience

Equivalent mix of education and experience

Job description

The Oregon Department of Justice Division of Child Support is seeking an organized, detail-oriented Constituent Services Support Specialist (Office Specialist 2) in Salem to support our Constituent Liaisons, program managers and staff, and parents. The role blends independent work with teamwork and requires meticulous data handling and customer service mindset.

Responsibilities include routing inquiries, processing records, preparing documents, scheduling meetings, and maintaining filing systems