Constituent Services Champion – Office Support

Oregon Department of Human Services; Salem, Northern (OR, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Notary (preferred)

Job summary

The Oregon Department of Justice, Division of Child Support, seeks a detail-oriented Constituent Services Support Specialist (Office Specialist 2) to assist Constituent Liaisons, program managers, staff, and parents. This role blends independent work with teamwork, handling a mix of clerical tasks, data entry, and reporting to support the child support program.

Ideal candidates will have strong organizational and communication skills, confidentiality discipline, and the ability to work under

Qualifications

• Two years general clerical experience, one year of typing/word processing or other document generation experience; OR an Associate’s degree; OR an equivalent combination of education and experience.

Responsibilities

• Serve as primary phone contact for the Constituent Services team.
• Screen calls and route to appropriate staff.
• Access and narrate computerized child support files.
• Monitor Constituent Services email inbox and route work.
• Track emails, grievances, complaints, public records requests, and other work as needed.
• Gather and assemble information for team discussions and reviews.
• Initiate billing and track, receive, and process payment for public records requests.
• Prepare data custodian lists, filings, and documentation for litigation holds.
• Update and maintain team information, files, procedures, and manuals.
• Schedule appointments, prepare agendas, and take/distribute minutes.
• Create and maintain filing systems, including calendars.
• Perform data entry for program needs (reports, memos, letters, emails).
• Process, compile data for, and create various reports.
• Receive and process daily mail and provide reception coverage.
• Other duties as assigned.

Skills

Attention to detail

Organizational skills

Prioritization

Communication (oral & written)

Teamwork

Confidentiality

Professionalism

Working under pressure

Notary (preferred)

Education

Associate degree

Tools

Multi-line phones

Job description

The Oregon Department of Justice, Division of Child Support, seeks a detail-oriented Constituent Services Support Specialist (Office Specialist 2) to assist Constituent Liaisons, program managers, staff, and parents. This role blends independent work with teamwork, handling a mix of clerical tasks, data entry, and reporting to support the child support program.

Ideal candidates will have strong organizational and communication skills, confidentiality discipline, and the ability to work under