Constituent Casework Advocate – South Jersey

United States Senate; New Jersey; On-site; USD 60,000 - 85,000; Full time

Job summary

United States Senate in South Jersey seeks a Constituent Advocate to help resolve issues with federal agencies on behalf of constituents. The role requires in-person work out of a soon-to-be-opened office in South Jersey, with responsibilities ranging from intake to referrals and follow-through on casework.

The ideal candidate will be highly organized, detail-oriented and adept at communicating both orally and in writing, with strong time management and multitasking abilities.

Qualifications

• Experience managing casework.
• Be exceptionally well-organized and attentive to detail.
• Adhere to established casework processes.
• Strong oral and written communication skills.
• Excel at time management.
• Manage multiple tasks simultaneously.
• Maintain good working relationships with the Senator, staff and constituents.
• Even temperament and creative problem-solving skills.

Responsibilities

• Interact with constituents via phone, email and in person.
• Establish, follow through and complete constituent casework.
• Keep accurate and complete case notes and alerts at all times.
• Interact with assigned federal agencies.
• Interact with local, county and state offices to make and accept referrals.
• Establish efficient processes to handle common issues and problems.
• Cross-train and accept changing areas of focus as needed.
• Develop educational materials and resources for constituents.

Skills

Organized

Detail-oriented

Oral communication

Written communication

Time management

Multitasking

Relationship-building

Problem solving

Job description

United States Senate in South Jersey seeks a Constituent Advocate to help resolve issues with federal agencies on behalf of constituents. The role requires in-person work out of a soon-to-be-opened office in South Jersey, with responsibilities ranging from intake to referrals and follow-through on casework.

The ideal candidate will be highly organized, detail-oriented and adept at communicating both orally and in writing, with strong time management and multitasking abilities.