Constituent Services Specialist

Pennsylvania House Democratic Caucus; West Mifflin (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

The Pennsylvania House Democratic Caucus is hiring a District Office Assistant to provide administrative and governmental services to constituents, helping the Member address inquiries and coordinate outreach. You will monitor inquiries from in-person visits, phone, email, and social media, process certificates and licenses, maintain files and a constituent database, and prepare written responses.

The role requires good organizational skills, reliable teamwork with Harrisburg staff, and

Qualifications

• High school diploma or GED required, plus an office/clerical certificate/degree or one year related experience.
• Equivalent combination of education and experience accepted.
• Ability to learn PennDOT Tracking System and Indigov software.

Responsibilities

• Assist Member in the District Office by providing administrative and governmental services for constituents.
• Monitor and respond to constituent inquiries through in-person visits, phone, email, and social media.
• Process PennDOT, property tax, rent-rebate, PACE, birth and death certificates, nursing licenses, and other materials.
• Receive, sort, and route mail; maintain publications and respond to correspondence.
• Maintain a constituent contact database and coordinate with the Harrisburg office as required.
• Represent the Member at district events when the Member is unavailable.
• Perform clerical duties and manage office supplies and calendars.

Skills

Constituent relations

Communication

Organization

Teamwork

Education

High school diploma or GED

Office/clerical certificate or degree

1 year related experience or equivalent

Tools

MS Office Suite

Legislative Data Processing Center

Indigov

PennDOT Tracking System

Job description

The Pennsylvania House Democratic Caucus is hiring a District Office Assistant to provide administrative and governmental services to constituents, helping the Member address inquiries and coordinate outreach. You will monitor inquiries from in-person visits, phone, email, and social media, process certificates and licenses, maintain files and a constituent database, and prepare written responses.

The role requires good organizational skills, reliable teamwork with Harrisburg staff, and