Constituent Advocate

U.S. Senator Andy Kim; New Jersey; On-site; USD 42,000 - 66,000; Full time

Job summary

U.S. Senator Andy Kim is seeking a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The role requires organizing casework, maintaining detailed notes, and effective communication with constituents and agencies.

The position is in-person, reporting to a soon-to-be-opened office in South Jersey. Ideal candidates will have 1–3 years of casework or high-volume experience, strong organizational skills, and the ability to work nights and

Qualifications

• Experience managing casework or high-volume, high-touch work.
• Excellent organizational skills and attention to detail.
• Strong oral and written communication.
• Ability to maintain good working relationships with staff and constituents.

Responsibilities

• Interact with constituents via phone, email and in person.
• Establish, follow through and complete constituent casework.
• Keep accurate and complete case notes and alerts at all times.
• Interact with assigned federal agencies.
• Interact with local, county and state offices to make and accept referrals.
• Establish efficient processes to handle common issues and problems.
• Cross-train and accept changing areas of focus as needed.
• Develop educational materials and resources for constituents.

Skills

Casework experience

Attention to detail

Oral and written communication

Time management

Job description

Senator Andy Kim seeks a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The Constituent Advocate assesses problems and finds solutions in a professional manner, screens and refers cases, as appropriate, and represents the Senator and the office.

Ideal candidates will have experience managing casework, be exceptionally well-organized and attentive to detail, be able to adhere to established casework processes, have strong oral and written communication skills, excel at time management, manage multiple tasks simultaneously, and be able to maintain good working relationships with the Senator, staff and constituents. An even temperament, ability to deal effectively with a wide range of personalities, and creative problem-solving skills are essential.

This is an in-person work required position which will be reporting out of a soon-to-be-opened office in South Jersey.

RESPONSIBILITIES

• Interact with constituents via phone, email and in person
• Establish, follow through and complete constituent casework
• Keep accurate and complete case notes and alerts at all times
• Interact with assigned federal agencies
• Interact with local, county and state offices to make and accept referrals
• Establish efficient processes to handle common issues and problems
• Cross-train and accept changing areas of focus as needed
• Develop educational materials and resources for constituents

PREFERRED EXPERIENCE

• 1-3 years casework or other high volume, high-touch work
• Time spent in a customer service role
• Work with federal, state or local government
• Experience with casework IQ program is a plus
• Candidates must be able to work a flexible schedule, including nights and weekends
• Bilingualism is a plus.

The office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military status, age, marital status, or parental status. People of all identity groups are encouraged to apply.