Constituent Casework Specialist & Solutions Liaison

U.S. Senator Andy Kim; New Jersey; On-site; USD 42,000 - 66,000; Full time

Job summary

U.S. Senator Andy Kim is seeking a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The role requires organizing casework, maintaining detailed notes, and effective communication with constituents and agencies.

The position is in-person, reporting to a soon-to-be-opened office in South Jersey. Ideal candidates will have 1–3 years of casework or high-volume experience, strong organizational skills, and the ability to work nights and

Qualifications

• Experience managing casework or high-volume, high-touch work.
• Excellent organizational skills and attention to detail.
• Strong oral and written communication.
• Ability to maintain good working relationships with staff and constituents.

Responsibilities

• Interact with constituents via phone, email and in person.
• Establish, follow through and complete constituent casework.
• Keep accurate and complete case notes and alerts at all times.
• Interact with assigned federal agencies.
• Interact with local, county and state offices to make and accept referrals.
• Establish efficient processes to handle common issues and problems.
• Cross-train and accept changing areas of focus as needed.
• Develop educational materials and resources for constituents.

Skills

Casework experience

Attention to detail

Oral and written communication

Time management

Job description

U.S. Senator Andy Kim is seeking a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The role requires organizing casework, maintaining detailed notes, and effective communication with constituents and agencies.

The position is in-person, reporting to a soon-to-be-opened office in South Jersey. Ideal candidates will have 1–3 years of casework or high-volume experience, strong organizational skills, and the ability to work nights and