Constituent Advocate

United States Senate; New Jersey; On-site; USD 60,000 - 85,000; Full time

Job summary

United States Senate in South Jersey seeks a Constituent Advocate to help resolve issues with federal agencies on behalf of constituents. The role requires in-person work out of a soon-to-be-opened office in South Jersey, with responsibilities ranging from intake to referrals and follow-through on casework.

The ideal candidate will be highly organized, detail-oriented and adept at communicating both orally and in writing, with strong time management and multitasking abilities.

Qualifications

• Experience managing casework.
• Be exceptionally well-organized and attentive to detail.
• Adhere to established casework processes.
• Strong oral and written communication skills.
• Excel at time management.
• Manage multiple tasks simultaneously.
• Maintain good working relationships with the Senator, staff and constituents.
• Even temperament and creative problem-solving skills.

Responsibilities

• Interact with constituents via phone, email and in person.
• Establish, follow through and complete constituent casework.
• Keep accurate and complete case notes and alerts at all times.
• Interact with assigned federal agencies.
• Interact with local, county and state offices to make and accept referrals.
• Establish efficient processes to handle common issues and problems.
• Cross-train and accept changing areas of focus as needed.
• Develop educational materials and resources for constituents.

Skills

Organized

Detail-oriented

Oral communication

Written communication

Time management

Multitasking

Relationship-building

Problem solving

Job description

Senator Andy Kim seeks a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The Constituent Advocate assesses problems and finds solutions in a professional manner, screens and refers cases, as appropriate, and represents the Senator and the office.

Ideal candidates will have experience managing casework, be exceptionally well-organized and attentive to detail, be able to adhere to established casework processes, have strong oral and written communication skills, excel at time management, manage multiple tasks simultaneously, and be able to maintain good working relationships with the Senator, staff and constituents. An even temperament, ability to deal effectively with a wide range of personalities, and creative problem-solving skills are essential.

This is an in-person work required position which will be reporting out of a soon-to-be-opened office in South Jersey.

RESPONSIBILITIES

• Interact with constituents via phone, email and in person
• Establish, follow through and complete constituent casework
• Keep accurate and complete case notes and alerts at all times
• Interact with assigned federal agencies
• Interact with local, county and state offices to make and accept referrals
• Establish efficient processes to handle common issues and problems
• Cross-train and accept changing areas of focus as needed
• Develop educational materials and resources for constituents

PREFERRED EXPERIENCE

• 1-3 years casework or other high volume, high-touch work
• Time spent in a customer service role
• Work with federal, state or local government
• Experience with casework IQ program is a plus
• Candidates must be able to work a flexible schedule, including nights and weekends
• Bilingualism is a plus.

The office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military status, age, marital status, or parental status. People of all identity groups are encouraged to apply.