Constituent Services Specialist (Onsite District Office)

Pennsylvania House of Representatives, Democratic Caucus; Norristown (Montgomery County); On-site; USD 43,000 - 52,000; Full time

Job summary

Pennsylvania House of Representatives, Democratic Caucus, seeks a district office assistant to support the Member by handling administrative tasks, scheduling, constituent services, and correspondence.

The role is onsite in Norristown and requires strong MS Office skills, knowledge of Indigov, and the ability to interact professionally with the public. Experience in a legislative or public service setting is preferred.

Qualifications

• High school diploma or GED plus a certificate/degree in office/clerical skills.
• One year of related experience or equivalent combination of education and experience.
• Proficiency with MS Office Suite and relevant software.
• Familiarity with Indigov constituent tracking system is a plus.

Responsibilities

• Monitor and respond to constituent inquiries via in-person visits, phone, email, and social media.
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, licenses, and forms; track PennDOT work.
• Receive, sort, route mail; prepare written correspondence reflecting the Member's position.
• Cultivate relationships with local businesses and government officials; represent the Member at district events.
• Manage calendar/scheduling; review and pay monthly legislative bills and reimburse expenses.

Skills

MS Office Suite

Indigov

Constituent services

Education

High school diploma or GED + office/clerical certificate

1 year related experience

Tools

Legislative Data Processing Center

Job description

Pennsylvania House of Representatives, Democratic Caucus, seeks a district office assistant to support the Member by handling administrative tasks, scheduling, constituent services, and correspondence.

The role is onsite in Norristown and requires strong MS Office skills, knowledge of Indigov, and the ability to interact professionally with the public. Experience in a legislative or public service setting is preferred.