Constituent Casework Specialist

United States Senate; New Jersey; On-site; USD 60,000 - 85,000; Full time

Job summary

The United States Senate seeks a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The Constituent Advocate assesses problems and finds solutions in a professional manner, screens and refers cases, as appropriate, and represents the Senator and the office.

Ideal candidates will have experience managing casework, be exceptionally well-organized and attentive to detail, be able to adhere to established casework processes, have strong oral

Qualifications

• Experience managing casework or high-volume, high-touch work.
• Strong time management and ability to handle multiple tasks.
• Excellent oral and written communication skills with constituents and agencies.

Responsibilities

• Interact with constituents via phone, email and in person.
• Establish, follow through and complete constituent casework.
• Keep accurate and complete case notes and alerts at all times.
• Interact with assigned federal agencies.
• Interact with local, county and state offices to make and accept referrals.
• Establish efficient processes to handle common issues and problems.
• Cross-train and accept changing areas of focus as needed.
• Develop educational materials and resources for constituents.

Skills

Casework management

Organization

Attention to detail

Oral communication

Written communication

Time management

Multi-tasking

Relationship building

Creative problem solving

Bilingualism (preferred)

Tools

Casework IQ program

Job description

The United States Senate seeks a Constituent Advocate in South Jersey to help resolve issues with federal agencies on behalf of constituents. The Constituent Advocate assesses problems and finds solutions in a professional manner, screens and refers cases, as appropriate, and represents the Senator and the office.

Ideal candidates will have experience managing casework, be exceptionally well-organized and attentive to detail, be able to adhere to established casework processes, have strong oral