Conservatory Apartment Case Manager

deborahsplace; Chicago (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Deborah's Place in Chicago provides comprehensive case management services for tenants, including intake, assessment, service plan development, crisis intervention, counseling, and coordinated referrals. The role focuses on helping tenants achieve housing stability, sustainable income, and health goals.

This position requires a Bachelor's in Social Work (Master's preferred), 2–3 years of case management experience, and knowledge of homelessness, mental illness and substance use.

Qualifications

• Bachelor's in Social Work or related field required.
• Master's degree preferred.
• 2-3 years of case management experience.
• LCSW preferred.
• Knowledge of homelessness, mental illness and substance use.
• Proficiency in Microsoft Office; strong communication and organizational skills.
• Must have valid Illinois driver's license, insurance, and own vehicle.

Responsibilities

• Provide intake and assessment for new tenants and develop service plans.
• Deliver crisis intervention and after-hours support.
• Assist with applications and advocacy for public benefits.
• Coordinate referrals and link tenants to housing, income, and health services.
• Maintain tenant files and enter services into HMIS and databases.
• Attend supervision and maintain professional boundaries.

Skills

Oral & written communication

Organizational skills

Crisis intervention

Conflict management

Motivational interviewing

Documentation

Education

Bachelor's Degree in Social Work

Master's degree preferred

Tools

Microsoft Office

Job description

Position Summary

This position is responsible for providing direct clinical and case management services, including: intake and assessment with new tenants, collaborative development of individual service plans with tenants, crisis intervention, individual counseling and providing therapeutic group activities to help tenants meet their goals. The case manager provides linkages and coordinates resources/referrals. Case managers assist tenants in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals.

Essential Duties and Responsibilities

Case Management Services

• Provide case management services including intakes, assessments, service planning, staffing, individual counseling, referral, and advocacy.
• Provide crisis intervention in mental health and/or medical emergencies. Provide on-call assistance with after hour and weekend emergencies.
• Assist with applications and advocacy related to public benefits.
• Plan and implement therapeutic group activities.
• Work with tenants to achieve their goals related to housing, income and health.
• Regularly assess and respond to tenants' motivation and readiness using motivational interviewing skills.
• Engage in clinical supervision, in both group and individual formats.
• Work with tenants to address issues in order to prevent eviction.

Record Keeping and Data Quality

• Prepare and maintain current tenant files.
• Enter all services and required information into HMIS and other service and outcome tracking databases as required.
• Work collaboratively with the Program Data Manager to ensure data quality.

Other

• Maintain required professional knowledge and job skills. Attend and participate in staff development opportunities.
• Represent Deborah's Place mission and values to participants, visitors and others.
• Perform other duties as assigned.

Qualifications and Requirements

Education: Bachelor's Degree in Social Work or related field. Master's preferred.

Licensure and/or Certification: LCSW preferred

Job Experience: 2-3 years of case management experience

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and substance use; proficiency in Microsoft office software, good oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and must have own vehicle.