Case Manager-40532501

ICL; New York (NY); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, VIs)

403(b) retirement with employer match

Generous PTO (vacation, personal, sick

Mental health days included

Wellness programs and EAP

Tuition assistance and training tracks

Commuter benefits and flexible plans

Pet insurance and other voluntarybenef

Job summary

ICL seeks a Case Manager – Supported Housing to empower individuals living in independent apartments. You will coordinate medical, psychosocial, financial, and vocational services, delivering field-based support to maximize independent living.

Under supervision, you’ll assess needs, plan services, and provide crisis intervention when required, while advocating for clients and collaborating with community providers. Travel to residences is essential.

Qualifications

• Bachelor's degree and relevant direct service experience as described.
• Experience delivering services to individuals with mental disabilities or similar human services.
• Ability to obtain authorization to work in the U.S. and travel to client residences.

Responsibilities

• Travel to consumer residences to provide supportive services on a scheduled basis.
• Counsel individuals or groups to meet service needs and goals.
• Maintain case records, assessments, and service plans in regulatory compliance.
• Provide crisis assessment and intervention as needed.
• Assist consumers in accessing vocational, educational, and community supports.
• Plan and coordinate social and recreational activities and trainings.

Skills

Empathy

Verbal communication

Crisis intervention

Documentation

Cultural sensitivity

Education

Bachelor's degree + 2 years direct services experience

Bachelor's degree with practicum (e.g., BSW) + 1 year experience

Associate's degree + 3 years above experience

Job description

Case Manager – Supported Housing

Minimum Qualifications

Education: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience, or associate's degree plus 3 years above experience.

Certifications/Licenses: Not specified

Work Eligibility: Mustbe authorized towork in the U.S.

Work Location Requirement: Onsite/community-based (regular travel to client residencesrequired)

Compensation

Salary / Pay Rate

Fixed Rate: $26.52 per hour

What We Offer

Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans

403(b) Retirement Savings Plan with employer match

Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays

Employee Wellness Programs: Employee Assistance Program and mental health resources

Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks

Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits

About the Role

Under the supervision of the Program Director/designee, the Case Manager functions as part of a team supporting individuals living in independent apartments in the community. This roleassistsconsumers in developing andmaintainingstable living, working, and social environments by coordinating access to medical, psychosocial, financial, vocational, and other essential services. The Case Manager provides crisis intervention as needed and delivers services in the field to support individuals in achieving the highest level of independent living possible.

Primary Responsibilities

• Travel to/visit consumers’ residences to provide supportive services on a scheduleestablishedby the program; counsel consumers individually or in groups to meet service needs and goals

• Assistconsumers inmodifyingattitudes and patterns of behavior by increasing understanding of self and others

• Secure and evaluate information related to medical, psychological, and social factors; complete andmaintainassessments, service plans, treatment records, and documentation (including quarterly reviews)

• Maintainaccurate, up-to-date case records and measurable service plans in compliance with regulatory standards and culturally responsive practices

• Provide supportive counseling (individual and group) andutilizeevidence-based approaches such as cognitive-behavioral techniques

• Obtain, develop, and communicate resource information and connect consumers toappropriate communitysupports

• Facilitate individualized services aligned with recovery and discharge planning goals

• Educate consumers on available services, recreational activities, and daily living skills, including socialization and conflict resolution

• Perform crisis assessments and provide verbal and non-verbal crisis intervention as needed

• Refer consumers toappropriate communityproviders andaccompanythem to appointments

• Participate in on-call responsibilities, if assigned

• Report serious incidentsimmediately; complete incident documentation and follow agency policies

• Plan and coordinate social and recreational activities

• Conduct regular inspections of consumer residences to ensure safety and cleanliness

• Maintain staff communication logs and documentation

• Execute emergency response protocols and provide first aid/CPR if necessary

• Attend meetings, supervision, and trainings

• Advocate on behalf of consumers internally and externally

• Assistconsumers in accessing vocational training, employment, and education opportunities

• Perform other job-related duties as assigned