Case Manager

communityoutreach; Oregon (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Community Outreach, Inc. seeks a Case Manager to provide case management for Transitional Housing and ASSETS programs, including intake, goal planning, referrals, client meetings, and documentation.

This full-time exempt position reports to the Director of Operations and requires confidentiality, collaboration with partners, and reliable records management. Evening and weekend hours may be required.

Qualifications

• Must have a Bachelor's Degree in a related field.
• Knowledge of issues concerning the homeless population and experience with low-income and homeless individuals/families is required or highly desirable.
• Excellent collaboration and relationship-building abilities with service providers.
• Strong organizational and communication skills.

Responsibilities

• Maintain professional attitude and behavior.
• Abide by confidentiality policies.
• Perform duties of Social Service Assistant.
• Conduct client intake interviews for Transitional Housing Program.
• Assist clients with identifying and pursuing objectives within the program.
• Conduct regular case management meetings with clients.
• Facilitate life skills or other group meetings.
• Maintain client charts per guidelines.
• Participate in multi-disciplinary staffing and present clients accordingly.
• Ensure clients understand and adhere to program rules.
• Assist with special events and presentations.
• Provide ongoing reports and recommendations to the Director of Operations.
• Gather and maintain program statistics.
• Process weekly, monthly and quarterly reports.
• Suggest program improvements to the Director of Operations.
• Contribute to ongoing program development.

Education

Bachelor's Degree in HDFS, Psychology, Social Work, or a related field

Job description

Community Outreach, Inc.

Position Title: Case Manager

Status: Full time, exempt, salaried position, may include some evenings, weekend work.

START DATE: 09/17/2026

Organizational Relationships: Reports to Director of Operations

Agency Conformance Statements:

• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, clients, donors, and outside agencies
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communication and coordinating work efforts with other employees and organizations

Position Purpose

The Case Manager performs all the duties of the Social Service Assistant’s and provides Case Management services for men, women, and families enrolled in the Transitional Housing Program and/or in the ASSETS program. Case management services include screening/intakes, goal planning, appropriate referrals, regular meetings with clients, facilitation of life skills and other groups, and implementation of policies and procedures for record keeping.

Responsibilities and Duties:

• Maintain professional attitude and behavior
• Abide by existing agency confidentiality policies.
• Perform all the duties of the Social Service Assistant
• Perform client intake interview to Transitional Housing Program
• Assist client with identification and appropriate implementation of objectives and goals while enrolled in the Transitional Housing Program.
• Conduct regular case management meetings with clients.
• Facilitate life skills or other group meetings.
• Maintain client charts according to agency guidelines
• Participate in multi-disciplinary staffing and present clients according to agency guidelines.
• Assure that client understands and adheres to program rules and expectations.
• Assist with special events and presentations.
• Provide ongoing reports and recommendations to the Director of Operations.
• Gather and maintain program statistics.
• Collect, edit and process all required weekly, monthly and quarterly reports.
• Initiate new ideas for program improvement through the Director of Operations
• Assist with on-going program development through recommendations to the Director of Operations
• Perform other appropriate duties as assigned.

Qualifications:

Must have a Bachelor's Degree in HDFS, Psychology, Social Work, or a related field.Must have knowledge of issues concerning the homeless population and have experience working with low-income and homeless individuals and families. Knowledge around issues of Domestic Violence, Mental Health, and Alcohol and Drug Abuse are highly desirable. Must have excellent abilities to collaborate and maintain positive relationship with other providers. Good organizational and communication skills are a must.

Special Position Requirements:

• Ability to make well-reasoned decisions affecting clients and the agency
• Ability to maintain clear professional and personal boundaries with the clients we serve
• Ability to communicate effectively with clients and other staff members
• Ability to understand and consistently follow the rules and policies of the service programs.
• Ability to create and maintain the highest levels of confidentiality when dealing with client information and sensitive situations