Supervisor Community Based Case Manager

Deborah's Place; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Deborah's Place in Chicago is seeking a Lead Case Manager to oversee day-to-day operations of the community-based services program, including case management supervision, data quality, and compliance with agency and funder requirements.

Responsibilities include landlord mediation, home visits, staff scheduling, crisis intervention, and pursuing housing, income, and health goals for tenants, while ensuring quality improvement and staff development.

Qualifications

• Education: Bachelor's Degree in Social Work or related field; Master's preferred.
• Licensure: LSW, LCSW, LCPC or equivalent preferred.
• Experience: Minimum 2 years of case management and 2 years supervisory experience.

Responsibilities

• Oversee case management oversight and supervision of staff.
• Assist with landlord mediation and home visits as needed.
• Manage staffing schedules and ensure coverage during absences.
• Provide crisis intervention in mental health or medical emergencies.
• Support goals in housing, income, and health; monitor outcomes.
• Ensure quality improvement and time management systems.
• Engage in clinical supervision in group and individual formats.
• Maintain compliance with HUD, CoC, and health partners.
• Distribute petty cash and resources for case managers.
• Host team meetings and staff development opportunities.
• Create systems to improve compliance and time management.

Skills

Homelessness knowledge

Mental health awareness

Substance use awareness

MS Office

Oral and written communication

Organization skills

Conflict management

Crisis intervention

Driver's license

Education

Bachelor's Degree in Social Work or related field

Master's degree preferred

Tools

Microsoft Office

Job description

Position Summary

This position is responsible for management and administration of day to day operations of the community based services program including: management and support of case management services; management of record keeping and data quality, supervision of assigned staff and interns, and compliance with all agency and funder requirements.

Essential Duties and Responsibilities

Case Management Oversight and Supervision

• Assist in landlord mediation when issues arise between tenants and landlords
• Assist case managers with challenging cases, accompanying staff to home visits as needed
• Oversee the Community Based Services staffing schedule and ensure coverage during absences
• Provide crisis intervention in mental health and/or medical emergencies
• Work with case managers to ensure goal achievement in the areas of housing, income and health
• Monitor program outcomes and ensure continuous quality improvement
• Engage in and provide clinical supervision in both group and individual formats
• Work with tenants to address issues in order to prevent eviction
• Manage and distribute petty cash, transit cards, and other resources for case managers
• With other Community Based Housing Lead Case Manager, host team meetings to ensure communication and staff development opportunities for community-based case managers
• Create systems and documents to improve compliance and time management for staff

Record Keeping and Data Quality

• Regularly review files to ensure timeliness and accuracy
• Work collaboratively with the Program Data Manager to ensure data quality
• Comply with HUD guidelines and participate in monitoring/site visits with HUD, the CoC, the Center for Housing and Health and other parties as need

Qualifications and Requirements

Education: Bachelor's Degree in Social Work or related field. Master degree preferred.

Licensure and/or Certification: Professional Licensure in the State of Illinois (LSW, LCSW, LCPC) or equivalent preferred.

Job Experience: Minimum 2 years of case management or social service experience. Minimum 2 years of supervisory experience.

Special Knowledge & Skills: Knowledge of issues surrounding homelessness, mental illness and substance use; proficiency in Microsoft office software, effective oral and written communication skills, good organizational skills, conflict management and crisis intervention skills; demonstrate clear and professional boundaries; act in a professional manner; Valid Illinois driver's license, proof of insurance and own transportation required.

Deborah's Place is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.