ConnectU Staffing Solutions

Connectu Staffing Solutions; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Connectu Staffing Solutions is seeking a Call Center Representative to serve as the primary link between the company and customers. You will address inquiries, resolve issues, and uphold customer satisfaction while following scripts and processes.

The role emphasizes empathy, communication, and the ability to manage multiple tasks, including upselling when appropriate and maintaining accurate records in the CRM system.

Qualifications

• Experience in a customer support role is required.
• Proven track record of meeting or exceeding quotas is preferred.
• Strong phone and verbal communication skills with active listening.
• Comfort with CRM systems and best practices.

Responsibilities

• Handle a high volume of inbound calls with courtesy and efficiency.
• Follow scripts to address a range of topics and inquiries.
• Identify customer needs, document information, and provide solutions or alternatives.
• Upsell products when appropriate and build lasting customer relationships.
• Maintain comprehensive call records in the database and update records as needed.
• Attend training seminars to improve knowledge and performance.
• Meet or exceed individual and team qualitative and quantitative targets.

Skills

Customer service

Active listening

Verbal communication

CRM systems

Multitasking

Time management

Empathy

Quota achievement

Education

High school diploma

Tools

CRM software

Job description

About the Call Center Representative Position

We're on the lookout for a Call Center Representative to be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

• Manage large amounts of inbound calls with efficiency and courtesy

• Follow conversation prompts and scripts when handling different topics

• Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile when you can

• Keep accessible, comprehensive records of all conversations in our call center database

• Attend educational seminars to improve knowledge and performance level

• Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

• Previous experience in a customer support role

• Proven track record of over-achievement on quotas

• Strong phone and verbal communication skills, plus active listening skills

• Comfortability with CRM systems and best practices

• Empathetic customer focus, flexibility to manage many different personality types

• Ability to multi-task, set priorities, and manage time effectively

• High school degree