Connected Technology Manager - Cincinnati

Textron Specialized Vehicles; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking a Product Support professional to educate distributors, Factory Direct representatives, and Service Technicians on PACE GPS products.

The role involves in-person training, system testing, and on-site issue resolution across the US regions. You'll forecast shipments, inventory needs, and collaborate with Sales Reps and leadership to strengthen customer relations and drive install base growth.

Qualifications

• Education: Bachelor’s degree in business administration, sales, marketing, or related field required
• Years of Experience: Two or more years of experience required
• Software Knowledge: SAP and Salesforce experience preferred
• Must possess a valid drives license and must comply with TSV Pool, Fleet, and DOT policies

Responsibilities

• Educate distributors, Factory Direct representatives, and Service Technicians on PACE GPS product.
• Execute in-person training and system testing during PACE delivery to customers.
• Forecast future needs related to shipments, inventory levels, and fluctuating priorities.
• Develop strategies with Sales Reps, Regional Directors, and leadership team to navigate competitive advantages and deal positioning.
• Identify process improvements throughout delivery and training activities and establish policies and procedures to provide necessary customer service and promote good customer relations.
• Travel throughout assigned territory to provide on-site issue testing and functionality resolution.
• Provide Sales support & assistance to Factory Direct sales along with Distributors to increase Pace install base.
• Ensure good customer relationships are maintained and customer claims and complaints are handled fairly and effectively.
• Develop organization wide initiatives to proactively inform and educate customers and implement improvement plans in response to customer surveys

Skills

Two or more years of experience

Education

Bachelor’s degree in business administration, sales, marketing, or related field

Tools

SAP

Salesforce

Job description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Educate distributors, Factory Direct representatives, and Service Technicians on PACE GPS product.
• Execute in-person training and system testing during PACE delivery to customers.
• Forecast future needs related to shipments, inventory levels, and fluctuating priorities.
• Develop strategies with Sales Reps, Regional Directors, and leadership team to navigate competitive advantages and deal positioning.
• Identify process improvements throughout delivery and training activities and establish policies and procedures to provide necessary customer service and promote good customer relations.
• Travel throughout assigned territory to provide on-site issue testing and functionality resolution.
• Provide Sales support & assistance to Factory Direct sales along with Distributors to increase Pace install base.
• Ensure good customer relationships are maintained and customer claims and complaints are handled fairly and effectively.
• Develop organization wide initiatives to proactively inform and educate customers and implement improvement plans in response to customer surveys.

Textron’s compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations.Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Primary Location

US-Ohio-Cincinnati

Other Locations

US-New Jersey-Northern

Job Field

Product Support

Schedule

Full-time

Job Level

Individual Contributor

Shift

First Shift

Job Posting

08/19/2026, 7:49:04 PM

Qualifications

• Education: Bachelor’s degree in business administration, sales, marketing, or related field required
• Years of Experience: Two or more years of experience required
• Software Knowledge: SAP and Salesforce experience preferred
• Must possess a valid drives license and must comply with TSV Pool, Fleet, and DOT policies